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About The Company

First Mile is an award-winning recycling company and one of the fastest-growing environmental companies in the UK. We have been around since 2004 and provide recycling collections to over 30,000 business customers; helping them recycle more, send nothing to landfill, and get stats on all their achievements.

We have grown rapidly because we put our customers at the heart of everything we do and constantly challenge ourselves to make recycling easier for them. These customers range from small offices and shops to large businesses, including Pret a Manger, Facebook, Zara, and Caffe Nero.

We have a vibrant work culture that encourages people to be themselves, have fun, and make an impact by working at a purpose-led business that is helping the planet through recycling.

About the Role

If you’re committed to providing first-class people service, then this is a great opportunity for you. We want you to amaze our operations colleagues by providing swift and efficient responses to queries of all kinds and building an incredible workplace for them.

The working hours are 37.5 per week which will be primarily 09:00 - 17:30 (we do have some flexibility) with one day per week 11:00 - 19:30 to ensure our night drivers feel supported too. This role is primarily based out of our North Acton Depot with occasional days in our Central London and Birmingham offices. There may also be options for hybrid working.

Responsibilities include:

• Working as part of a team to create and implement things like socials, changes to policy, comms etc
• Management of recruitment for Operations roles via our ATS (Talos)
• Liaising with drivers directly to answer their queries and support them
• Managing and maintaining our HRIS system (BambooHR)
• Co-ordinating payroll for the Operations team and ensuring our payroll system (Pento) is up to date
• Managing a variety of employee relations from absence issues to disciplinary and grievance matters
• Project work - for example creating training, coming up with and implementing new ideas
• Management and reporting from our engagement system (WinningTemp)
• The design and production of statistics
• Issuing and management of contracts and contractual amendments
• Ensuring all employee files are complete and up to date
• Supporting the completion of quarterly reviews
• Acting as a custodian of policies and fairness

Requirements

To succeed in this role, you need to be great with people, have great attention to detail and have a proactive and enthusiastic attitude. Other key requirements include;

• Excellent communication and listening skills
• Great accuracy and attention to detail
• Good problem-solving skills
• Ability to prioritise tasks and manage time efficiently
• Good computer skills
• Determination and resilience
• Be an excellent collaborator

Benefits

We work hard on making First Mile a fulfilling and fun place to work. Some of our benefits include;

• Learning and development - we will give you the opportunity to learn and try new things within a structured framework designed to help you excel. As you grow, your salary does too!
• Progression opportunities – our HR team has a number of levels you can work towards as well as other roles across the business.
• Lots of holidays - 25 days (plus bank holidays) and an extra day for each year of service.
• A £60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself or to pay for a flight it is totally up to you
• Lots of drinks, food, socials, events throughout the year.
• Enhanced parental leave scheme

But most importantly, a fun, positive, collaborative workplace in which you can learn, working for a rapidly growing, multi-award-winning business in a sector that has never been more important.