HR Systems and Process Improvement Consultant Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.
About the Role
Are you ready to join British Airways' exciting journey towards Colleague Centricity? We are thrilled to invite you to join our HR Information Systems & Continuous Improvement team in the newly formed Colleague Services Directorate. This is an excellent opportunity to play a pivotal part in our vision of creating a service environment that our colleagues value.
As a HR Systems and Process Improvement Consultant, you will be aligned to a system or a group of systems and you will collaborate closely with System Owners and our wider People Team to bring the People Strategy to life. Your responsibilities will involve supporting essential people processes and driving improvements and changes in both processes and system specifications. This position offers a phenomenal opportunity to gain in-depth knowledge of the entire employee life cycle. As we embark on this exciting journey to enhance our colleagues' experience and deliver the value they deserve, your role will be pivotal in achieving our goals.
Our small team play a key role in enabling delivery of the people vision through technology. If you're eager to work within a dynamic team and make a significant impact, we encourage you to apply today and become a crucial part of our Colleague Centricity mission!
Key duties
- Plan and project manage small, medium, and large-scale changes to HR systems.
- Seek opportunities to develop and improve HR systems and processes.
- Create and update system processes, procedures, and support documentation for any changes to HR systems.
- Partner with HR Systems Product Owners, system developers and support teams and wider People directorate to ensure alignment and knowledge transfer
About You
We are looking for candidates who possess the following skills and capabilities, although we champion the potential for growth and development in every team member:
- Natural Problem Solver: You're naturally curious and excel at translating business requirements into effective system and process solutions. Your keen attention to detail, combined with strong numeric skills, ensures precision in tasks and data analysis.
- Complex Issue and Project Management: You have a proven ability to thrive under pressure, quickly grasp and handle complex issues, and deliver successful outcomes. You also have practical expertise in project control and planning techniques, with a continuous improvement mindset.
- Technologically Minded: You have a keen interest in systems and process mapping. You are a confident user of Microsoft Applications, and any basic coding skills would be a bonus.
- Communication and Influencing: As a self-starter, you possess strong communication skills and well-developed influencing abilities, which are invaluable for effective stakeholder management.
The following qualifications and experience are desirable:
- Proficiency in relevant HR Systems and a deep understanding of the business processes supporting the employee life cycle.
- Experience of working with systems and/or systems management.
- Familiarity with Continuous Improvement methodologies, such as Lean.
- A background in STEM subjects, ideally at the degree level or equivalent.
- CIPD/CIPP certification.
Your unique combination of skills and experiences is what matters most to us. If you possess some of these qualifications and qualities, we encourage you to apply and be part of our dynamic team.
Our Offer
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities
