HR Shared Services Team Leader Luton, East of England, England
Job description
Job Advert
Job Role: HR Shared Services Team Leader
Location: Hybrid, occasional travel to our Luton office
Hours: 35 per week, Monday to Friday
As HR Shared Services Team Lead you will be:
- Leading and developing the MyHR (Shared Services) Team to provide an excellent ‘People’ service to our colleagues.
- Identifying opportunities to drive increased performance, capability and effectiveness across the HR services team.
This role reports to the People Services Manager and has a team of HR Administrators of up to 5 direct reports.
Main Responsibilities
- Lead and develop the team to provide an accurate and efficient core HR administration service for our colleagues and internal stakeholders.
- Work to achieve or exceed the Service Level Agreement (SLA) targets by coordinating the team’s daily work tasks, identifying opportunities for improving processes and developing the team.
- Monitor daily service requests/work tasks and call volumes with resources being rotated to meet demands to ensure smooth operations of HR Services.
- Ensure that service requests/work tasks are well organised, prioritised and delegated to HR Administrators on a daily basis, ensuring work is completed within agreed SLAs.
- Identify early service requests/work tasks or situations, which have potential to become complicated or cause issues, and ownership taken until resolution or escalation as appropriate.
- Provide regular feedback on daily operations, potential colleague issues, team working and any areas for improvements.
- Support HR Administrators and new team members with day to day work tasks/service requests and developing their skills and knowledge.
Skills & Experience
- Experience of managing people within a HR Shared Service environment.
- Proven understanding of end to end HR processes, HR policies and procedures.
- Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing.
- Extremely well organised with the ability to plan and prioritise a busy workload and meet agreed targets/deadlines.
- Able to manage multiple customer requirements cases simultaneously.
- Proven ability to influence effectively across all levels of the organisation.
- Proactive and practical approach to problem solving and ability to identify areas for improvements in process, services and team ways of working.
- Highly organised with ability to plan, delegate prioritise and multitask high volumes of daily service/ work requests.
- Able to coach team members to improve performance and develop skills.
- Excellent task and time management skills.
- Ability to work within a team and on own initiative, providing feedback to team members and support where needed.
- Proven ability to communicate in a clear, understandable and concise manner, both verbally and in writing.
- Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
Ready to apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
