HR Operations Quality and CI Advisor Leeds, England
Job description
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The HR Operations Quality and CI Advisor is responsible for undertaking quality control and assurance activities across a variety of employee lifecycle HR processes. This role requires an individual with strong attention to detail, a background knowledge of key HR processes (including joiners, movers, and leavers), and a proactive approach to their work who constantly strives to challenge the status quo.
As an HR Operations Quality and CI Advisor, you will require strong organisational skills to meet agreed deadlines and manage multiple ongoing activities. You will also need to have an analytical approach to your work and have the ability to use data to spot opportunities to improve the way we operate across HR.
The HR Quality and CI Advisor will demonstrate creativity in working with members of the global HR Operations team to identify and implement solutions to continuously enhance how we operate. The role will also support the continued development and upkeep of the Global Employee Services process taxonomy including identifying controls and ensuring that supporting documentation is clear and up to date.
RESPONSIBILITIES
- Responsible for the day to day undertaking of quality assurance activities across HR Operations
- Support Employee Services Leadership Team and Global HR Process and Change Manager to embed, mature, and evolve the HR Operations quality assurance approach
- Utilise quality assurance data to formulate insights to support operational decision making and generate reportable metrics
- Work with team members, combining their SME knowledge with quality assurance data, to regularly assess business processes to identify continuous improvement opportunities
- Analyse trends in customer queries and customer satisfaction feedback to identify service improvement opportunities
- Conduct process confirmation activities and provide live feedback and support to colleagues
- Confidently present quality results to Team Leaders and Managers with the ability to justify methodologies used
- Utilise continuous improvement mindset to innovate working practices to enhance the support provided to the business with a focus on colleague experience and compliance
- Maintenance of the HR Process Taxonomy
- Support with ad-hoc projects and other duties where required
PERSONAL PROFILE
- Ability to manage own workload against changing priorities
- Strong attention to detail
- Excellent analytical skills
- Ability to use data to support reasoning
- Practical experience of using process maps
- Computer literate – MS Word,Excel, Office, Teams
- Excellent problem solving skills
- Previous experience working in a service delivery role
