Find More Than 10K+
United Kingdom Jobs

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We’re multi-category, multi-channel and multi-territory, always with the customer, and our direct connection with them, at the heart. Hotel Chocolat’s mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

To enable continued success, we are looking for a HR Manager to support our Retail division, overseeing the UK retail estate of circa 125 stores and outlets.

Salary: Up to £45,000 per annum

Using a combination of HR expertise, commercial understanding, and business partnering skills, the HR Manager will be responsible for providing the very best in support, guidance, and challenge to drive positive outcomes for our retail colleagues and the wider business.

This position would suit someone who thrives in high-volume, fast paced working environments, and offers a fantastic opportunity for those looking to tailor and build upon their HR business partnering skills. A passion for building the capability of managers, particularly around people management is essential.

Here at Hotel Chocolat, we've adopted a hybrid working pattern where appropriate. For this role it means your time will be split between working on-site at our Head Office in Royston, visiting store locations and working remotely/from home.

SHOW US HOW ITS DONE

• Partner with the Senior HR Manager to develop and implement HR plans that are best for business and people.
• Provide hands on support, advice, and guidance to managers in relation to Employee Relations and HR practice, ways of working, the business plan and priorities.
• Build strong trusted relationships with key stakeholders, communicating with confidence the HR agenda and celebrating successes within teams.
• Use metrics, performance criteria and HC policies to drive fair and consistent decision making and adjust priorities accordingly.
• Keep the business informed of key legislation updates and the impact of implementation of these changes.
• Find pragmatic solutions to people matters to balance employment law, policy, and process with commercial business requirements.
• Use key metrics to gather insight that informs the relevant business areas and helps steer future plans.
• Be available and on-site in key locations for any HR-related matters that cannot be answered through resources available on the intranet or through the HR Support roles.
• Embed a meritocratic, performance-based approach to the entire employee lifecycle.
• Provide a trusted, confidential, and curious mindset to all interactions to ensure that the HR team have an influence and key role in all people-related matters.
• Support with upskilling of Line Managers on basic line management capability around Employee Relations issues.
• Embed regular goal setting and check-in conversations as a regular practice that helps to inform future talent and succession plans.
• Have an inclusive approach to everything you do and any decisions that you make. Actively promote the benefits of an inclusive mindset with your leadership team and call out where there is opportunity for improvement.

WHO YOU ARE & WHAT YOU HAVE

Essential

• Good understanding of best practice and up to date knowledge of HR and people trends, with proven experience of applying this in practice.
• Excellent Employee Relations knowledge, and strong experience in managing cases with line managers using a coaching style to build their confidence and capability.
• Works comfortably in a constantly changing, emerging environment with multiple priorities and regularly evolving goals.
• Demonstrable experience translating business strategy into local people plans.
• Experience partnering with Senior Leaders and Heads of Department in a fast paced, performance driven organisation.
• Adopts a data driven approach to HR practices and finding solutions.

Desirable

• CIPD Qualified Associate Level or above.
• HR management experience gained in a retail environment.
• HR Business Partnering experience.

WORKING AT HOTEL CHOCOLAT

You’ll play a vital role within a constantly evolving company, in a friendly and energetic workplace. Staff perks include an unlimited 50% discount on all our products, as well as 70% off the rate card price for you and your guests when you stay at the Hotel Chocolat – our hideaway on the paradise island of Saint Lucia, set among the cocoa trees of our historic Rabot Estate.

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.

We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.

Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.