HR Coordinator - Remote, UK (12m Contract) United Kingdom
Job description
HR Coordinator - Remote, UK (12m Contract)
HR Coordinator, UK Remote (12m Contract)
Bringing smiles is what we do at TTEC.. . for you and the customer. Human Resources coordinator working remotely in the UK, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
This is a 12-month contract position.
What You'll Do
You'll partner with operations and human capital as a trusted advisor to support employees. You'll support all employee relations issues, including terminations, performance, disciplinary, grievances and sickness and absence concerns.
Your role as an HR coordinator will be far from one-dimensional; you will be switched on, hardworking and ambitious. You will be responsible for ensuring accurate administration, and supporting the day-to-day operations in relation to HR activity.
You'll report to the UK HR Manager. As a person you get enjoyment and satisfaction out of making things run smoothly and 'making things happen'. This is a hands-on role. You will be involved with many different departments of the business, have conflicting priorities and excellent organisation and diplomacy skills. You must be comfortable working in a constantly moving and changing environment with a high level of autonomy.
- Advisor to the business on people matters, such as employee disciplinary meetings, terminations, and investigations.
- Support on business re organization, TUPE, restructure, redundancy in relation to an administration/data point of view.
- Maintain compliance with UK and Ireland employment law and legislation.
- Assist in the development and implementation of people policies.
- Support internal communications regarding status changes, benefits, or company policies.
- Coach and develop Managers on HR Policies and procedures and best practice
- Deliver HC inductions to new hires for all clients in the UK & Ireland
- Analyse and report on sickness absence, attrition and exit interview to identify trends, and report back to key stake holders
- Ensure the timely and accurate update of employee data in the Oracle database to guarantee appropriate administration of employee records.
- Understand the HR operating model, roles and responsibilities.
- HX Connect is our employee portal where employees raise a ticket for support
- Work closely with HRSS (HR Shared Services) and the HX Connect team and ensuring that HX Connect functionality complies within the UK and Ireland people processes.
- Support payroll for its monthly preparation and reporting.
- Develop your knowledge and skills in using the tools available to accomplish the HR coordinator role - Oracle, iAspire, Taleo, Avaya, Teams, Zoom, HX Connect and TTEC intranet platform.
- This list is not exhaustive
- 2-3 years experience in Human Resources with understanding of employee relations regarding policies, procedures, coaching, and compliance with local laws and regulations
- Ensures confidentiality in all matters
- Collaborative and represents the HR function professionally at all times
- Approaches matters calmly and objectively
- Is adept at stakeholder management
- Open, honest, and empathetic manner when dealing with people
- Strong attention to detail and desire to follow procedures
- High customer service orientation
- Detailed oriented
- Acts at pace and is direct but respectful in communications
- Excellent organizational skills
- Advance excel skills would be an advantage.
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote #LI-EH1
Primary Location
: GB-ENG-LondonJob
: Human Capital / Talent AcquisitionOther Locations
: United Kingdom
