Summary:

The human resource coordinator facilitates the human resource processes at all business locations. The human resource coordinator coordinates and facilitates the new hire onboarding and orientation process, administers employee health and welfare plans and acts as liaison between employees and insurance providers, resolves benefits-related problems and ensures effective use of plans and positive employee relations. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance and HRIS entry.

Essential Functions: Primary areas of responsibility include, but are not limited to the following:

Works closely with hiring managers to coordinate and facilitate the new hire onboarding and orientation process, processing background checks, preparing offer letters, composing emails and correspondence to candidates regarding virtual onboarding and schedules orientations.
Completes Forms I-9, verifies I-9 documentation and maintains I-9 files. Complies personnel files and data entry for all new hires.
Performs customer service functions by answering employee requests and questions.
Administers health and welfare plans, including enrollments, changes and terminations. Processes required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.
Reconciles benefits statements.
Assists with audits of payroll, benefits or other HR programs and recommends corrective action. Assists with processing of terminations.
Assists with the preparation of the performance review process.
Assists with recruitment and interview process. Tracks status of candidates in HRIS and responds with follow-up letters at the end of the recruiting process.
Schedules meetings and interviews as requested.
Makes photocopies; mails, scans and emails documents; and performs other clerical functions. Files documents into appropriate employee files.
Assists or prepares correspondence as requested.
Manages FMLA and other leaves of absences in accordance with State and Federal guidelines.
Coordinates with payroll on exceptions to pay for staff.

Skills/Abilities:

Detail-oriented and organized. Strong communication and customer service skills. Solid understanding of MS Office. Experience with ADP Workforce Now is preferred. Familiar with applicant tracking database systems an asset. Ability to multi-task & work independently with minimal supervision. Punctual, motivated self-starter.

Excellent verbal and written communication skills and customer service skills. Consistently demonstrates ability to respond to changing situations in a flexible manner in order to meet current needs.

Qualifications:

Associate’s degree in HR-related field required (Bachelor’s preferred). Minimum of 3 years of HR experience or related administrative experience. Familiarity with new hire process, group benefits, Leave of Absence/FMLA/CFRA guidelines and recruitment processes.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

Step Up Core Values

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

I can perform the functions of this job as described with or without reasonable accommodation.

Employee Name (Print):___________________________________________

Employee Signature: ________________________________________________

Date:_________________________________

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER

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