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About Hilton

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,000 properties with more than 1,000,000 rooms in 122 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 19 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award-winning customer loyalty program, Hilton Honors
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Position Summary

You will provide full HR administrative and coordination support, and excellent customer service for Corporate team members in EMEA in a number of operational duties, whilst interfacing with the centralised HR Shared Services (HRX) team. You will provide support to the HR Consulting team and the HR Senior Manager - Corporate Consulting as well as support engagement activities across the site, with a particular focus on recognition and wellbeing.

What will I be doing?

• Obtain approval for new and existing employee changes and liaise with HRX to ensure these requests are then processed.

• Work with the Senior Manager HR Consulting to ensure that line managers are informed of the probationary review process and advise them about their HR Consulting point of contact, including following up with them towards the end of the probationary period to ensure appropriate management, escalating issues as appropriate

• Ensure right to work documentation including visa information is obtained, correctly certified and uploaded onto TMX.

• Liaise with the HRX team on any amendments required to HR administrative processes or documentation.

• Review and action the compliance reports that are sent from the HRX team and ensure that any historical discrepancies are corrected in TMX.

• Manage new and ongoing maternity/paternity/shared parental leave/adoption cases including explaining entitlements to employees and liaising with Payroll, including holding maternity meetings and supporting line managers with maternity related queries and risk assessments.

• Co-ordinate the implementation, entitlement and management of staff benefits such as pension, annual leave, medical insurance, executive healthcare and travel allowances.

• Manage the administration for employee wellbeing and recognition events, including regularly promoting these through quarterly newsfeeds and bi-weekly site newsletters, and coordinating major events like Team Member Appreciation Week in conjunction with the HR Consulting team.

• Support the team in the generation, distribution and collation of "periodic" HR processes e. g. bonus payments, salary review etc.

• Production of employee related correspondence including secondment documentation and other ad hoc documents.

Maintain to internal process and legislative requirements the department files, correspondence and electronic personal files, taking necessary action where required, including administering and managing the archiving of all files for the department. This includes ensuring checks such are Disclosure, Right to Work and referencing are done in a timely manner.

• Manage work experience programme, including liaising with students, departments, educational bodies and Workplace Services.

• Provide general administrative support to the Senior Manager HR Consulting.

• Collate and organise Subject Access Requests as and when required.

• Assist with reviewing and amending of annual employee engagement survey data and running reports as required.

• Perform other general administrative tasks such as ordering WOW Points, stationery, booking meeting rooms, conducting and evaluating surveys and Invoices etc.

• Support preparation of the Great Places to Work submission

• Coordinate any visa processes for both internal and new Team Members; managing queries, handling sponsorship cases and liaising with external providers, Global Mobility, Total Reward, Talent Acquisition, team members and line managers. Ensure all sponsorship case files are kept maintained, up to date and audit ready.

• Manage Global Onboarding processes including improvements to current methodologies, improving efficiencies and partnerships with IT and HR counterparts in international Corporate offices.

You will also partner with the Talent Acquisition (TA) team on resourcing for the Corporate population, both office and field based.

Additional Responsibilities:

• Conduct Day 1 induction programmes and take ownership for induction meetings with team members.

• Ensure that the monthly Payroll cycle is completed accurately and on time by closely supporting the Payroll team.

• Support ER activities as and when required.

• Manage the HR offering for Glasgow on the intranet site, including updating information and adding new information to make this an interactive tool.

• Support team members and line management with flexible working applications under the guidance of Senior Manager HR Consulting.

• Escalate policy, procedural and contractual issues to Senior Manager HR Consulting to ensure they are fit for purpose and meet business needs.

• Manage the office employee wellbeing and recognition communication and events including taking the role of Thrive Champion, assist in organising Huddles and engagement events.

• Work with the Senior Manager HR Consulting to arrange and coordinate the quarterly Mosaic meetings including taking minutes of the meetings.

• Manage the Team Member of the Quarter process and communications.

• Support and facilitate onsite Learning and Development.

• Support in reviewing, updating and maintaining of accurate data in TMX including the highlighting of any errors and ensuring they are corrected. In addition, be able to produce reports through TMX as required

• With guidance from the Senior Manager HR Consulting review, update and implement HRSS policies, procedures and processes to ensure fit for purpose and meet business needs.

• Support the implementation / rollout of global HR systems as required.

• Identify system issues and ensure HR data is updated accordingly, including maintenance of all trackers.

• Conduct exit interviews with team members and develop process for feedback to line managers.

• Works independently and with the wider HR team, including building productive relationships with Talent Acquisition, Total Reward and Learning and Development.

• Provide contingency admin support to department team members in times of exceptional workload e. g. HR EMEA.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organisation like Hilton.

What are we looking for?

Specific Job Knowledge, ability, and skill

Required Qualifications:

• Proven administration experience within an HR function.

• Ability to demonstrate knowledge of legal requirements within and HR environment

• Strong IT skills (Microsoft Word, Excel, PowerPoint).

• Commitment to accuracy and excellent attention to detail.

• Excellent skills in time management, organisation, coordination, customer focus and communication (written and verbal).

• Ability to multi-task under pressure, prioritise effectively and meet tight deadlines.

• Demonstrate a proactive, common sense approach.

• Able to interact effectively and tactfully with team members and customers.

• Manage confidential information with complete discretion.

• Educated to A level or equivalent.

• Flexibility in working hours to support meeting customer demand and ability to travel occasionally with overnight stay.

Preferred Qualifications:

• Experience of working in a complex matrix organisation.

• Proficiency of using TMX or similar HR databases.

• Degree level qualification in a relevant subject or CIPD qualification or equivalent.

What will it be like working for Hilton?

The future of hospitality is bright at: a leading global hospitality company with a diverse portfolio of. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a for all. Check out the and to learn more about what it's like to be on Team Hilton!

We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.