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We’ve got an exciting opportunity for you to join HR team as a retail HR business partner for our south region across London. Supporting c140 stores, you’ll operate as a strategic business partner to the retail business, partnering with our regional operations manager and their district management team, to develop and deliver HR services, including driving capability, improving business performance through coaching and developing our retail leadership teams.

To be successful for the role, you’ll have previous experience in a HR business partner role or similar, ideally in a fast paced and dynamic environment. You’ll have previously driven organizational development and change management efforts, supporting implementations and adoption of new initiatives. You’ll be CIPD qualified and have experience of coaching and guiding field leadership teams, delivering training programs and taking complex concepts and conveying them to all levels of the business. We’re looking for someone who is customer focused, with a pro-active, positive, action-orientated and ‘can-do’ attitude. We’d love to learn more about your experience in critically reviewing existing practices, processes and procedures and how you look to continuously improve and develop and implement best practice HR initiatives.

As our HR business partner, you’ll get involved in:

• Collaborating with our central HR teams to effectively manage succession and key talent planning, supporting our partners to create meaningful developmental opportunities, and lead succession planning and mid/end of year calibration for your region
• Leading diversity and inclusion initiatives, acting as an ambassador for partner networks
• Providing HR training and support to your region, enabling them to handle first line management of basic partner issues and any identified performance concerns
• Coaching and guiding the region on ER processes and compliance matters. Actively managing any complex ER matters and ET claims and sharing of best practices across the regions in line with our company tools, practices and policies
• Acting as change agent in managing organisational change, including activities such as restructures, compulsory redundancies and severance scheme
• Collaborating with our talent acquisition team and opportunity hiring partners to effectively execute our growth agenda, developing and implementing regional talent acquisition strategies
• Coaching and mentoring field teams to drive engagement, capability and performance. Identifying and recommending training and development needs, implementing appropriate programmes and managing the delivery
• Partnering with key stakeholders to identify the root cause of performance issues across your region (including high turnover and labour overspending), identifying trends and supporting the creation and implementation of action plans to improve business performance and drive partner engagement
• Being accountable for delivering key HR KPIs including employee turnover, apprenticeships, training completion, key talent programme success rates.
• Leading and championing continuous improvement programs, and act as a change agent.
• Communicating all relevant/new employment laws and regulations, making sure there is compliance, and minimising the risk to our partners, customers and business.

Due to the nature of the role, there will be national travel and occasionally may be required to make over night stays.

In return, we’ll offer you a competitive starting salary and benefits that include:

• 25 days holiday a year (plus Bank Holidays)
• A car allowance
• Share in our success with up to 10% bonus
• Flexible benefits – in addition to the benefits listed here we’ll also provide you with an additional 4% to allow you to select the benefits that suit you
• Life assurance and private medical insurance for yourself
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Subscription to Headspace
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family

So, if you like the thrill of working in a fast-paced environment and creating moments of joy for our customers and partners, apply today!

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.