HR Assistant London, England
Job description
1. Act as the first point of contact for the HR team, dealing with general enquiries and providing standard information on a range of HR policies and procedures 2. To communicate sensitive and confidential information in person, by telephone and in writing using tact, discretion and sensitivity. 3.
Ensure a professional service is delivered consistently with information being accurately relayed to the appropriate member of staff. 4. Monitoring the HR inbox and dealing with the queries in a timely manner or forwarding/informing the relevant department/person. 5.
To be able to direct employees, both staff and managers accordingly where more complex advice is needed. 6. Liaise and communicate effectively with all colleagues within the organisation as well as external networks and providers. 7.
Inputting data onto the necessary computer systems. 8. Undertake a full range of pre-employment checks for all successful candidates in line with the appropriate policies and procedures, whilst ensuring accurate records are maintained. i.
Ensuring all ID checks are compliant with NHS standards e.g. Right to Work, DBS checks ii. Medical/Occupational Health Clearance iii. Obtaining and chasing References iv.
Conduct applicant checks with Professional Body Council websites for up-to-date registration of candidates and report any discrepancies to Recruiting Manager v. Conduct and countersign DBS checks where relevant and conduct renewal checks for existing staff every 3 years, where requested. There will be a requirement to chase up information where it is not provided. The post holder will alert the Recruiting Manager and/or Head of HR of any DBS issues.
9. Coordinating the recruitment process including posting job ads, organizing job interviews and fully onboarding the chosen candidate(/s). 10. Maintaining compliance databases and keeping up to date with DBS/Professional Registration.
11. Liaising with Lead GPs and updating them on the recruitment progress, annual leave requests, appraisals etc. 12. To book venues for training, seminars and other events, order refreshments for training sessions and ensure that the training materials are fully prepared and available for the sessions in a timely manner.
13. Shared responsibility with other departmental administrators for maintenance and safe use of office equipment, such as photocopiers, ensuring the supply of necessary materials and calling maintenance engineers when necessary. 14. To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.
15. Deal with issues that arise appropriately, including enquiries or complaints from patients, shareholders, GP practices and outside organisations. Where necessary, refer to your manager, ensuring that no issue is inappropriately delayed in being actioned. 16.
Keep an accurate, detailed log of all complaints, compliments and comments, received, ensuring the necessary action is taken and relevant parties are informed for action to be taken. 17. Undertake additional duties where appropriate as requested by the Head of HR. 18.
To undertake ongoing personal development through participation in appraisal and supervision. As an employee of the organisation you may be asked to move within your service area in response to service needs.
