HR Assistant London, England

American Express Global Business Travel

Full Time London, England 26351 - 45088 GBP ANNUAL Today

Job description

WHAT WE’RE LOOKING FOR

A people person! Perhaps you’re a recent Human Resources graduate with a few internships and lots of theory under your belt, or maybe you have a few years’ experience and you’re looking to apply that to a growing, multinational company. Either way, we’d like to hear from you. Our country HR specialists are the heart and soul of our HR team, working with colleagues to provide a positive work environment throughout all stages of their journey with us.

WHAT YOU'LL DO

Provide advice, support, and consultation on broad ranging employee matters, and guidance around administration and interpretation of policies and employment issues.
Investigate colleague complaints and concerns; obtain relevant documentation and data via interviews; provide advice and take necessary steps to resolve on behalf of GBT
Consult, guide and resolve cases, with an aim to always provide a positive work environment for all colleagues
Partner with leaders to deliver training on best practice, strategies for managing problems, and responding to colleague grievances.
Support analysis of casework trends, survey results, escalations, and complaints to determine areas of opportunity to improve work environment and culture
Support end-to-end people processes through developing and maintaining a positive, value add relationship with business leaders and HR colleagues

SKILLS YOU’LL HAVE

Experience in HR, ideally with exposure to employee relations. In lieu of experience, you’ll have a degree in Human Resources, or CIPD (level 3).
Absolute attention to detail. I’s dotted, T’s crossed; you focus on producing work to the highest standards
You’re a self-starter with a growth mindset. You thrive in fast-paced, engaging environments
Outstanding communication skills. You listen actively, advise kindly, speak with authority when needed, and write clearly and consistently.
Cool, calm and collected: you are tactful, quick thinking, and persuasive in controversial and/or confrontational situations.
Natural intellectual curiosity and a passion for your own learning and development; enhancing current skills and nurturing new ones to positively impact the work you do, and the people you partner with

WHAT YOU GET FROM US

A diverse, supportive, fun, best in class team of HR professionals. We are based around the world and we’re proud of how we connect and collaborate to drive results for our customers.
The chance to grow your career with a purpose-led organisation, passionate about powering progress through travel
A truly global workplace, with the flexibility to work where best suits you*
Comprehensive benefits programme including, health, life insurance, pension programmes (with employer contributions), access to our global colleague assistance programme and our wellness platform, eMindful.
Access to our Better Balance programme: flexible working solutions that enable you to manage your work / life balance as your needs evolve
An environment that champions Diversity, Equity, and Inclusion. We have a network of Inclusion Groups (INGroups), Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging

Some roles may require or have set office-presence working pattern(s) based on roles, responsibilities, and team collaboration needs.

Location

United Kingdom - London

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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