HR and Workforce Officer Wirral, England
Job description
Healthier South Wirral Primary Care
Network
Recruitment Pack
HR and Workforce Officer
Healthier South Wirral is a Primary Care Network made up of 5 practices:
- Sunlight Group Practice (Sunlight and Allport sites)
- Civic Medical Centre
- Spital Surgery
- Orchard Surgery
- Eastham Group Practice
Find out more about primary care networks here: https://www.england.nhs.uk/primary- care/primary-care-networks/
Our member practices have a patient population of approximately 50,000. There are 2 Clinical
Directors, Dr Nazia Syed-Mohammed and Dr Thomas Wyatt, an Exec Team and Operational and Admin support roles. Our clinical team consists of Paramedics, Nurse Practitioners,
Physician Associates, Clinical Pharmacist, Pharmacy Technician and Phlebotomists. Our non- clinical team includes Wellbeing Practitioners, Care Coordinators and Health Coaches.
Together they provide a range of services and deliver projects that improves people health and wellbeing.
We have a strong reputation for partnership working and quality improvement. We are particularly proud of some of the changes we have made to care for our patients with CVD,
COPD, Diabetes and patients who reside in care homes. We have also just developed our clinical strategy so are planning to focus on women’s health and mental health amongst other areas.
With a growing PCN team we are looking to recruit a dedicated HR and Workforce Officer to ensure we recruit the right people, help develop them in the right way and pay attention to their wellbeing.
We do work in a challenging and fast paced environment but that does have the reward of seeing the difference you make to local people.
If you want to join a forward-thinking innovative team then read on……………
Job description
HR and Workforce Officer job description & person specification
Job Title: HR and Workforce Officer
Line Manager: Lori McDonagh
Accountable to: PCN Board
Hours per week: 37.5
Pay: £35,000
Job Summary
To lead the PCN HR and workforce in all aspects of PCN functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the PCN achieves its long-term strategic objectives in a safe and effective working environment. The HR and workforce officer will focus on the day-to-day operability of the PCN championing ED&I,
Q&I, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and promoting a positive working environment.
Mission Statement
Healthier South Wirral PCN are committed to improving the health and wellbeing of its patients by working collaboratively and developing our workforce and wider communities
Generic Responsibilities
All staff at Healthier South Wirral PCN have a duty to conform to the following:
Equality, Diversity & Inclusion (ED&I)
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is
promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
The PCN is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the
Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act
1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This PCN is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This PCN continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the PCN all personnel are to complete a PCN induction programme; this is managed by the Operations Manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will
also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Healthier South Wirral PCN must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At Healthier South Wirral PCN, staff are required to dress appropriately for their role.
Administrative staff should wear their own clothes, clinical staff will be issued with uniform where appropriate.
Leave
All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 25 days leave each year, and should be encouraged to take all of their leave entitlement.
The primary and secondary responsibilities for this role are detailed overleaf.
Primary Responsibilities
The following are the core responsibilities of the HR and workforce officer. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The HR & workforce officer is responsible for:
- Supporting the Operations manager in the day-to-day operations of the PCN, ensuring staff achieve their primary responsibilities
- Providing HR leadership and guidance for the PCN staff
- Ensuring staff adhere to policy and procedure at all times
- Monitoring compliance with health and safety legislation, providing leadership and direction for staff
- Developing, implementing and embedding an effective practice training programme for all staff, liaising with external agencies when necessary and maintaining a training record
- Manage compliance registers, supporting the operations manager, ensuring DBS checks are conducted
- Managing the clinical system, ensuring IT security and IG compliance at all times
- Responding and resolving all local IT issues where appropriate
- Guiding staff and developing searches and audits on the clinical system
- Reviewing and updating clinical templates ensuring they relate to current practice
- Ensuring the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms
- Producing and implementing an effective practice training programme for all staff
(clinical and administrative) liaising with external agencies when necessary
- Supporting the overall practice clinical governance framework.
- Guiding the team to reach IIF/DES/QOF targets
- Formulate job descriptions and Person specification
- Organising interviews
- Formulate and oversee induction plans
- Manage recruitment document and processes
- Maintenance of HR records
- Organising of equipment, such as lap tops
- Setting up of new IT accounts
- Monthly 1-1’s for PCN staff
- Organise annual Appraisals
- Manage Annual leave
- Manage sickness and conduct return to work interview
- Completion of occupational health reports
- Managing payroll
- Manging staff grievance process
- Creation and maintenance of HR policies and procedures
- Overseeing clinics on EMIS clinic system
- Coordinate portable appliance testing (PAT)
- Maintain an equipment log
- Manage asset registers as directed by the Operations manager
- Organise and staff timetables
The person specification for this role is detailed overleaf:
Person Specification – HR and Workforce Officer
Qualifications
Desirable
Good standard of education with excellent literacy and numeracy skills ✓
Leadership and / or Management Qualification ✓
CIPD Qualification ✓
Experience
Desirable
Experience of working with the general public ✓
Experience of working in a health care setting ✓
Experience of leading multidisciplinary teams ✓
Experience of performance management, including appraisal writing, staff development and disciplinary procedures ✓
Experience of workforce planning ✓
NHS / Primary Care General Practice experience ✓
Relevant health and safety experience ✓
Experience of producing agendas and minutes for meetings ✓
Skills
Desirable
Excellent communication skills (written, oral and presenting) ✓
Strong IT skills (generic) ✓
Excellent leadership skills ✓
Strategic thinker ✓
Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment ✓
EMIS ✓
Effective time management (Planning & Organising) ✓
Proven problem solving & analytical skills ✓
Ability to develop, implement and embed policy and procedure ✓
Ability to motivate and train staff ✓
Personal Qualities
Essential
Desirable
Polite and confident ✓
Flexible and cooperative ✓
Excellent interpersonal skills ✓
Motivated and proactive ✓
Ability to use initiative and judgement ✓
Forward thinker with a solutions focused approach ✓
High levels of integrity and loyalty ✓
Sensitive and empathetic in distressing situations ✓
Ability to work under pressure ✓
Confident, assertive and resilient ✓
Ability to drive and deliver change effectively ✓
Ability to motivate teams, enhance morale and maintain a
positive working environment, including team building sessions ✓
Other requirements
Essential
Desirable
Flexibility to work outside of core office hours ✓
Disclosure Barring Service (DBS) check ✓
Maintains confidentiality at all times ✓
Full UK driving licence ✓
Applications
Formal discussions with regards to the role are welcomed.
To apply please send CV and cover letter to Karen Livesey, [email protected]
Application deadline: 12/05/2023
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wirral, Merseyside: reliably commute or plan to relocate before starting work (required)
Experience:
- Human resources: 2 years (required)
Licence/Certification:
- HR Qualification (required)
Work Location: In person
Application deadline: 12/05/2023
Reference ID: HR001
