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A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Reporting to the Head of Employee Services and HR Advisory Services for Europe, our Senior HR Advisor will be responsible for handling employee relations issues including coaching and advising leaders and employees on all performance management issues including absenteeism, performance, compensation, misconduct and ensuring compliance with policies, practices and applicable employment legislation for the United Kingdom. They will be a trusted advisor by providing consultation and resolution guidance to promote a positive work-place culture. This position will research, resolve and respond to a variety of employment related matters.

• Advise managers on employee performance issues; consult with managers on due process and review individual situation to recommend next steps and resolution.
• Complete investigations and recommend disposition actions based on findings.
• Research, resolve, manage, and respond to employee relations questions and concerns from managers and employees using multiple resources.
• Support and provide assistance in delivery of all corrective actions related to performance or validated misconduct via an Employee Relations investigation. Assist manager in termination process including employee communications.
• Provide coaching in development of performance improvement plans, written warnings and documentation of verbal warnings; ensure use of standard templates provided by Employee Relations COE.
• Advise on appropriate compensation practices, including the annual merit process, promotional increases, decrease in hours, etc.
• Support consistent policy interpretation and application of HR policies.
• Review employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Senior Managers.
• Partners with our Head of Employee Relations Europe on potential policy violations; provide recommendation on policy updates to increase understanding and to reduce exceptions.
• Thoroughly document Employee Relations cases within HR Case Management (ServiceNow).
• Ensure Legal compliance and adherence to policies and regulations; stay informed of current employment practices and regulations.
• Recommend and assist in HR policy updates and implementation in partnership with our Head of Employee Relations Europe for all of our European locations.
• Review leave situations that fall outside of the standard Leave of absence policies regarding extensions, return to work and accommodations.
• Assist with responses to unemployment claims as needed.
• Manage and assist with internal and external HR audits, as and when required.

Core Behaviours

• Agility & Innovation - Adapt quickly to changing priorities; create new and better ways for the organization to be successful.
• Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
• Customer Centricity – Build strong customer relationships and deliver customer centric solutions.
• Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
• Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
• Talent Development & Engagement – Create a climate where people are motivated to help the organization achieve its objectives.

Main Qualification, Skills and Experience include:

Education

• Bachelors Degree in Human Resources or a related field is required.
• Chartered Institute of Personnel and Development (CIPD) qualification would be a distinct advantage.

Experience

• Previous experience at HR Advisor and/or HR Business Partner level preferably in a dynamic and fast paced HR environment.
• Employee relations skills with thorough knowledge of UK labour law. Knowledge of other European counties would be a distinct advantage.
• Confident influencing management and implementing HR processes and procedures.
• Excellent communication, facilitation and project skills.
• Self-starter with strong, proactive work ethic
• Experience in customer service or contact centre preferred.
• Strong PC skills, preferred experience working in HCM software such as PeopleSoft or Workday.
• Excellent interpersonal skills with and a customer service approach to problem solving.
• Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information.
• Languages skills - English is essential. Other languages would be a distinct advantage.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.