Job description
HR Advisor - FTC
- Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems
- Identifying business development needs
- Using HR information systems to access, input, and compile data
- Ensure we deliver a resolution at the point of first contact if possible
- Proactively own the query to ensure a resolution will be found ensuring expectation are managed
- Ensure continuous self-education on HR Processes, policies, and systems so as to have an in-depth but broad knowledge of BT HR
- Contribute to the delivery of objectives and service level agreements
- Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience
- Prioritise own workload in an efficient manner and anticipate problems
- Creating, implementing, and administering employee policies
- Working closely with other internal teams to support and resolve problems where possible
- Confidentiality: Understand the need for confidentiality regarding documents processed, systems maintained and access to confidential material within the HR community.
- Collaboration: Work effectively and efficiently with colleagues to deliver a first-class service, be seen as personable & support each other to achieve SLAs & overcome problems.
- Colleague Experience: Delivering a service which goes above and beyond our colleagues expectations, especially when it comes to resolving problems. Showing the customer (our colleagues) how important they are by always interacting in a helpful & positive way & putting the needs of our colleagues first.
- IT Competency: Able to learn/pick up how to use internal systems
- Communication & Listening: Must have good listening skills and use questioning techniques to clarify the customers’ problem and identify potential solutions. Ability to clearly articulate and advise on resolutions in a way that our customers will understand both written and verbally as well as having a positive attitude and professional telephone manner.
- Resilience: Ability to deal with difficult or heightened emotional conversations and able to recover quickly