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HR Advisor Bristol, England

Full Time Bristol, England 25969 - 36639 GBP ANNUAL Today

Job description

HR Advisor - FTC

Job Req ID: 13814

Posting Date: 08-Apr-2023

Function: HR

Location: Assembly, Bristol, United Kingdom

Salary: Attractive + Benefits

About this role - FTC until 31st January 2024

The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high quality HR advice, guidance, and support with outstanding colleague experience.

You will provide a first contact resolution approach dealing with a mixture of HR queries, HR System Support & problems across the whole colleague lifecycle which requires you to, where possible, action the solution live while on the call or chat. You are expected to support our colleagues through different contact methods including phone lines, live chat, and case system. Our aim is understanding our colleague’s priorities and using your knowledge & experience to create the right solutions for them, you will work with all areas of the company and will need to demonstrate excellent communication and stake holder management skills.

Key Responsibilities

Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems
Identifying business development needs
Using HR information systems to access, input, and compile data
Ensure we deliver a resolution at the point of first contact if possible
Proactively own the query to ensure a resolution will be found ensuring expectation are managed
Ensure continuous self-education on HR Processes, policies, and systems so as to have an in-depth but broad knowledge of BT HR
Contribute to the delivery of objectives and service level agreements
Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience
Prioritise own workload in an efficient manner and anticipate problems

Creating, implementing, and administering employee policies

Working closely with other internal teams to support and resolve problems where possible

Skills and Experience

Confidentiality: Understand the need for confidentiality regarding documents processed, systems maintained and access to confidential material within the HR community.
Collaboration: Work effectively and efficiently with colleagues to deliver a first-class service, be seen as personable & support each other to achieve SLAs & overcome problems.
Colleague Experience: Delivering a service which goes above and beyond our colleagues expectations, especially when it comes to resolving problems. Showing the customer (our colleagues) how important they are by always interacting in a helpful & positive way & putting the needs of our colleagues first.
IT Competency: Able to learn/pick up how to use internal systems
Communication & Listening: Must have good listening skills and use questioning techniques to clarify the customers’ problem and identify potential solutions. Ability to clearly articulate and advise on resolutions in a way that our customers will understand both written and verbally as well as having a positive attitude and professional telephone manner.
Resilience: Ability to deal with difficult or heightened emotional conversations and able to recover quickly

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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