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Job description

Overview:

If you would like the opportunity to join a small team of professional HR Advisers who take pride in offering bespoke HR advice and support to small and medium size businesses, then Cluer HR, an award-winning HR consultancy could be the place for you.

Based from home but with regular team meetings in Worcestershire and a requirement to travel to our Clients, you’ll have the opportunity to help grow the business and respond to client needs in an ever-changing HR landscape.

The successful candidate will play a key role in this well-established HR consultancy firm by providing responsive, accurate and commercially astute HR advice and support to our clients, with impeccable customer focus and flawless attention to detail.

An up-to-date knowledge of employment legislation and HR ‘best practice’ is essential. Experience of writing HR policy and procedures is a must, coupled with the ability to translate both into commercial, pragmatic, risk-managed advice for clients. The ability to communicate by ‘phone and face-to-face is central to our requirements, along with outstanding written communication skills for delivery of advice via email, and for the development of written documentation.

Applicants must be CIPD qualified and have significant recent experience of working in a similar role.

The majority of our clients are based within a 40-mile radius of Evesham. The role requires regular visits to existing and new client premises. As such, interested candidates should ensure that they are able to meet this requirement before applying for the role.

So if you think you have what it takes and you want to be part of a small but growing team, we'd love to hear from you!

Please send your CV with a cover letter outlining your suitability for the role.

JOB DESCRIPTION

Note to job applicants: Your application will be assessed against the criteria outlined under the knowledge/experience, skills and abilities and other requirements sections of the person specification (below). To optimise your application, please ensure that your cover letter and CV focus on the criteria outlined.

Main purpose of job:

To provide responsive, accurate and commercially astute HR advice and support to Cluer HR clients on issues such as:

· Contracts of employment and Employee Handbooks

· Absence Management

· Disciplinary

· Performance Management

· Grievances

· Restructures and redundancy

· TUPE

· Whistleblowing

· HR policies and best practice

· Dispute management

· Settlement Agreements

· Negotiating changes to terms and conditions of employment

· GDPR

· HR-related government initiatives, e.g., furlough, apprenticeships

Responsibilities, duties and tasks

· Respond effectively to client HR advice requirements in a timely manner, both over the phone and by email

· Produce case management documentation specific to individual client cases, e.g., invites to disciplinary hearings, written warnings, GP report requests, settlement agreements

· Maintain the client relationship management system and keep it up to date

· Carry out client review meetings and new client health check meetings, both on client premises or using video calling platforms

· Produce and update suites of client support documents, including contracts of employment and employee handbook

· Provide HR support at client premises from time to time, sometimes at short notice

· Support clients to deliver ad-hoc initiatives, e.g., employee engagement surveys, appraisal exercises

· Draft HR policies and procedures in accordance with specific client needs

· Contribute to the review, writing and development of HR operational processes and documentation

· Contribute to the writing and development of efficient and succinct business processes and procedures for use within the Cluer HR Team

· Identify and contribute suitable material for employment law updates, to support the marketing and client relationship strategies of the business

· Take initial enquiries about the services Cluer HR provides

· Represent Cluer HR at networking and promotional events

General duties:

· To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities

· To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses

· To undertake health and safety duties commensurate with the post, and as detailed in the Company’s Health and Safety Policy

· To act as an ambassador of the Company and promote the company brand; displaying a positive image to customers and members of the public at all times

PERSON SPECIFICATION

QUALIFICATIONS/TRAINING:

It is essential that the post holder has:

• Graduate CIPD membership

It is desirable that the post holder has:

• MCIPD membership

KNOWLEDGE/EXPERIENCE:

It is essential that the post holder can demonstrate the following.

· Up to date knowledge of employment law, and awareness of forthcoming employment law developments

· Extensive knowledge of current “best practice HR”

· In depth knowledge of HR policies and procedures

· A working knowledge of Microsoft Office applications, Word, Excel, Power Point

· Substantial and current experience of working as an HR Adviser, advising on a broad range of HR issues (including those set out in the “main purpose of the job” section above)

· Experience of drafting HR case management correspondence and documentation

· Experience of writing HR policies and procedures

SKILLS AND ABILITIES:

It is essential that the post holder can demonstrate the following.

· Ability to research, analyse and reason logically within tight and conflicting timeframes

· Ability to provide HR advice in a commercial context, taking into account a client’s strategic and operational requirements

· Ability to act with discretion, maintaining confidentiality at all times

· Ability to use initiative to construct accurate and appropriate advice to clients

· Ability to give advice that the client might not necessarily want to hear, without causing a break-down in the client relationship.

· Ability to act diplomatically in all client relationships

· Ability to work alone, but in the interests of the whole team

· Ability to make effective use of relevant computer packages and applications, CRM, Teams, Zoom, MS Office packages, including Word, Excel and PowerPoint

· Excellent verbal communication skills, to communicate with a diverse client group by ‘phone and face-to-face

· Excellent written communication skills, to produce succinct and comprehensive correspondence in the form of emails, letters, reports, policy documents etc.

· Effective interpersonal skills to build and maintain effective client relationships across a broad range of industry sectors

OTHER REQUIREMENTS

· Impeccable commitment to customer focus

· A positive ‘can-do’ attitude

· Flexible approach

· Excellent attention to detail

· Reliable and accountable

· Access to own transport and willingness to drive to client premises

Work remotely

• Yes

Job Types: Part-time, Permanent
Part-time hours: 23 - 30 per week

Salary: £16.00-£17.00 per hour

Benefits:

• Work from home

Schedule:

• No weekends

Experience:

• Human Resources: 3 years (preferred)

Licence/Certification:

• CIPD (preferred)

Work Location: Remote