hr administrator Ipswich, England
Job description
We are looking to recruit an extremely professional, conscientious, calm and confident individual to become part of our Administration/Business Support Team for the Children and Family Pathway withinthe Suffolk Child, Family and Young People's services in the Norfolk and Suffolk Foundation Trust. The Post Holder will be based at our Childrens Treatment Centre Walker Close Ipswich. This team is part of our Countywide Service and would expect the post holder to liaise closely with their colleagues in the West to ensure smooth operations for both localities, working to same processes and procedures. You will be working closely with our already established Business Support Administration Team for both areas which will include support to the Service Manager for the Pathway, Clinical Team Leaders and Clinicians within East and West localities. The Post Holder will also provide comprehensive Admin/Data support receiving monthly/weekly reports, attending regular meetings and updating computer systems accordingly.
Do you have excellent communications skills and a keen eye for detail?
Can you effectively manage multiple tasks whilst working across multiple teams and various priorities?
Do you have experience of managing detailed complex data information and maintaining a strong degree of confidentiality?
If you have said ‘Yes’ to each of the above, then we might just have the role for you.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The working environment can be very busy and there may be some face to face patient contact. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to team and individual deadline. Working on your own initiative and maintaining strict confidentiality are also essential.
This is an exciting time of Transformation of Mental Health Services in Suffolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed. NSFT in collaboration with the Suffolk alliance partners are striving to deliver a truly biopsychosocial approach within the 'Thrive' framework. This is going to require significant system changes across Suffolk to realise the goal of a whole system approach.
Do you have the passion, ambition, and creativity to help us to reach our ambition to develop the Suffolk Child, Family and Young Peoples service? We would love to hear from you
Providing Senior Administration Support within the Children and Young Peoples Service Child and Family Pathway. This post holder will require the ability to travel to other locations for meetings and support of the clinical teams within. The post holder will be based in Ipswich, but working along side colleagues in our West location.
Please see attached Job Description.
General criteria:
This role requires a good knowledge and understanding of all administration tasks. Data knowledge would be beneficial along side ability to manage spreadsheets. Multi tasking is key to the role, working to priorities and supporting the wider teams within the service. Experience with dictation/transcription would be beneficial, but not essential. The post holder will be required to attend meetings, prepare Agendas and produce Minutes/Action Logs. Maintaining our Electronic Patient Record (EPR) will also be a key part of the role. Diary management will be required and there may be occasional Reception Duties. The post holder will support the wider Admin Team and provide Leadership, Supervision and Training.
Previous administration experience is essential, alongside extensive knowledge of all Microsoft packages/ICT applications, specifically Excel will be beneficial.
Benefits included with this role are: -
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
