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We’re looking for exceptional people to join our team in the diverse and innovative BBC HR Service Centre.

We are passionate about working with colleagues to put world-class creative content on the air. Whether it’s Strictly Come Dancing, the Radio One Breakfast Show or the latest must-watch boxset on BBC iPlayer, you will play a big part in helping the BBC to inform, educate and entertain our audiences.

Every day, we provide HR services to over 20,000 colleagues and freelancers. We’re looking for outstanding people who enjoy helping others in a thoughtful and caring way, take the initiative to ask questions to understand what colleagues need, enjoy working in a fast-paced, energetic team and like to make a difference; spotting ideas for improvement and being creative on a daily basis

This is a business support role which is part of a team providing transactional and administrative services to the rest of the BBC. HR Administrators will be part of a shared service entity that will provide overall BBC People support to the BBC workforce.

• To provide HR administrative service to employees, following clearly defined processes, in line with defined SLAs
• Ability to use People systems, entering data into relevant systems with high attention to detail
• To ensure that administrative processes are undertaken in line with policy e.g. right to work
• To provide accurate and timely transactional responses and communication with the BBC workforce, responding to queries and requests as appropriate
• To accurately maintain People-related data and personnel files, ensuring confidentiality
• To provide answers confidently based on data and understanding of policy and process
• To open any relevant (physical) correspondence and scan/record relevant materials
• To prepare and send any (physical) correspondence required to complete processes in an accurate and timely fashion
• To work collaboratively with colleagues to deliver good service
• To produce MI reports and data from relevant systems in order to answer queries

Please see the attached Job Description for more information.

Essential

• Basic computing and telephony skills
• Prior experience of working in a shared service or call centre environment
• Ability to transact high volumes of queries
• Excellent attention to detail and accuracy when entering data; ensuring facts are correct, complete and consistent
• IT literate
• Proven and effective administrative skills
• Uses standard procedures and common sense to solve problems
• Understands how to handle, resolve and escalate enquiries; passes on information promptly
• Understands how to work effectively in a team to deliver
• Prioritisation skills, the ability to work on own initiative

Desirable

• Prior experience of working with People systems (such as SAP)
  
  
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We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Band: A
Contract type: 12 Month Fixed Term Contract
Location: Birmingham

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.