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Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…

Rewards and benefits

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies

• Defined pension contribution scheme

• Generous bonus and/or commission scheme

• Enviable team member discount including sale previews and double discount days

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment

• Subsidised gym memberships

• Annual travel pass and cycle-to-work schemes

• A sustainable car salary sacrifice scheme

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance

• Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail…

Role Responsibility

As our HR Shared Services Administrator, you will play a pivotal role in supporting the full team member lifecycle by providing excellent customer service to all stakeholders including collaborating with the HR Specialist teams to provide insights, enabling problem solving and seeking solutions, and provide predictive capability to business leaders on HR solutions. HR Shared Services advocates and improves Line Manager development through the continued sharing of knowledge of the self-service strategy.

As our HR Shared Services Administrator, you will:

• Work with the HR Shared Services Manager and HR Shared Services Adminstration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer service
• Produce and send out offer packs, including offer letters and contracts to all new joiners in the business
• Management of the full worker life cycle – from staffing to compensation – using the HR management system – Workday. Including:
• Modify and create organisational structures
• Support and review of the job change business processes
• Password re-set
• Daily management of the HR Shared Services Workday inbox
• Daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
• Send out new contracts where an amendment has been received
• Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
• Be aware of SLA targets and audit requirements for HR administration services and to ensure that these are met through regular communication with the HR Admin Team Leader and HR Admin Manager
• Process applications for staff discount, including the addition of request to Payroll system, invoicing, refunds and the capture of amended data according to the defined criteria
• Management and administration of the Healthcare benefits scheme
• Process applications for season tickets
• Make best use of all IT systems to deliver an excellent service, identifying and communicating improvements where necessary
• Maintain all HR files including electronic filing of consent, ensuring compliance with the Data Protection Act and being aware of the process for subject access requests and forthcoming GDPR
• Administering the refer a friend scheme
• Produce and distribute reports
• Provide general administrative support to the wider team
• On occasion, travel to our London and Regional stores may be required.

The Ideal Candidate

• Experience within a fast paced working environment essential
• Knowledge and experience in Workday is essential
• Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.
• A good working knowledge of Microsoft Office packages, including Excel is essential for this role.
• The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.
• On occasion, travel to our London and Regional stores may be required.

Key Personal Attributes

• Team player
• Ability to work under pressure to deadlines
• Good communication skills
• Adaptable/flexible
• Excellent HR system skills

About the Company

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Selfridges