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HPC Field Technical Support Consultant

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

We are looking for a HPC Field Technical Support Consultant to join us to provide Hardware and Software support for a large HPC (High Performance Computing) systems for a prestigious UK customer located in the Heathrow area.

As a resident technical consultant, you will be working as part of a dedicated team to deliver preventive and reactive support which will also require taking part in a 7x24 hour on-call rota to ensure compliance with the strict SLA (Service Level Agreement) associated with the contract.

All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.

Responsibilities:

• Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies
• Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.
• Ensure compliance with customer rules for change management controls
• Provide a professional and positive approach to the customer in the execution of all duties
• Follow technical escalation procedures to ensure critical issues receive maximum focus
• Assist in maintaining the on-site inventory of spare parts to enable timely resolution of failures
• Occasionally work as part of a wider team to provide support to other customers within EMEA

Education and Experience required:

• Educated to degree level, or equivalent, in a computer science or related discipline.
• Minimum of 5 years of experience of HPC systems / Linux Systems.

Knowledge and Skills:

• An in-depth working knowledge of Linux and ability to perform hardware repairs are mandatory requirements.
• Knowledge of parallel filesystems, such as lustre, is desirable.
• Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion
• Excellent communication skills, both written and verbal are required.
• An ability to stay calm and professional under pressure while working to strict deadlines is essential
• The candidate should be flexible and willing to travel when required.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world's most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers

#HPCEMEA #UK #UnitedKingdom #highperformancecompute #servicesandsupport

Job:

Services

Job Level:

Expert

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