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Who are Accent?

We own almost 20,400 homes across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

We recognise to achieve this, we cannot do it without our employees, and we encourage employees to bring their authentic selves to work. We’re inclusive and diverse across all teams within Accent so we would welcome applications from all backgrounds.

About the Role and Person

• 35 Hours
• Permanent Role

The key focus of this role is the effective management and maintenance of tenancies and estates within your patch, including allocations and lettings, arrears recovery, the management of anti-social behaviour and customer complaints. We want our people and our customers to be proud of the services and homes we provide, and this role is key to achieving this goal.

You are the first point of contact for our customers and responsible for the quality of their experience with the Accent Group. You will be a visible presence within your patch demonstrating engagement with your customers to ensure that they receive a “best in class” customer experience in line with the Accent Group’s values.

For a full job description of this role please click here.

Location

Barrow Patch

Salary

The spot salary for this post is £33,763 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday (pro-rata ) per year (excluding bank holiday)rising by 1 day per year up to a maximum of one working week
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
• Employee Assistance Programme
• A choice of salary based contributory pension schemes, each offering life assurance cover. Auto enrolment – employer and employee contribution 4%

Pension scheme – employer contribution 16.4%, employee contribution 7.5%

If Accent sounds like an organisation you’d like to work for, one that feels great about delivering excellent services to customers, then you’ll need to apply asap!

Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.