Housing Needs Officer (Homelessness) Slough, Berkshire, South East England, England
Job description
Housing Needs Officer (Homelessness) – Slough Borough Council – HYBRID
Good afternoon,
I have come across your details on CV Library, Reed, Linkedin and Total Jobs.
Fox Morris Group are working to recruit a Housing Needs Officer (Homelessness)
6+ month ongoing contract
Rate – Pay rate is negotiable – Please submit CV with rate you are seeking
JOB PURPOSE
To work as a member of a team providing a high standard of service to the public.
To assist in housing for the homeless.
PRINCIPAL RESPONSIBILITIES
- Deliver a comprehensive, customer focussed and high quality housing needs service, liaising with other sections, departments and agencies internally and externally in relation to housing or homelessness issues on behalf of home seekers
- Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council’s resources, including financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs.
- Provide good quality advice to all, including, public, tenants, licensees, landlords etc, regarding their legal rights and available options related to their housing using a holistic approach. This will include analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legislation.
- Identify and respond proactively to every customer who may be at risk of homelessness and find the most effective means to prevent and tackle homelessness, fulfilling the Council’s duties under housing, homelessness, and any other relevant legislation.
- Deliver services within statutory and individual agreed targets to meet performance indicators and respond positively to all enquiries in accordance with service standards
- To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Demand Manager or Team Leader. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison.
- To ensure every registered customer receives confirmation of their housing opportunities and are assisted in making informed choices, via the personal housing plan/s
- Identify and provide positive, effective and often complex legal and housing advice, and information to home seekers about their rights and options, in compliance with the Landlords & Tenants Act, Protection from Eviction Act, Housing and Homelessness Acts, and other related legislation. This will include immigration and benefits legislation.
- Carry out home visits (when appropriate) to assess accuracy of homelessness applications and take a proactive approach to tackle housing needs and homelessness; dealing with a range of circumstances many of which will be complex and detailed.
- To maintain accurate, written and computerised records, reports and other monitoring information, as required, and to keep adequate management information database for legal requirements.
- To maintain clear referral processes with other agencies for additional specialist advice/support needs
Can you please confirm you are happy for Fox Morris Group to be the sole agency to represent you for this role?
Due to the high volume of applications, we are currently receiving, should you not receive a response within 48hrs please assume you have been unsuccessful on this occasion.
IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV’s on file without first speaking with you.
On receipt of your CV and contact details I will get in touch to discuss how to progress the application
Job Types: Full-time, Temporary contract
Contract length: 6 months
Salary: £25.00-£28.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Homelessness: 1 year (required)
- Housing: 1 year (required)
- Tenancy Management: 1 year (required)
Work Location: One location
