Job description

‘Supporting Independence, Inspiring Growth’.

Do you have a ‘can do’ attitude and approach? We are looking for a Housing Manager who can commit to working in a way which demonstrates; Respect, Teamwork, Empathy and integrity.

My Space Housing Solutions provides Exempt Accommodation to some of the most vulnerable people in society, supporting and enabling them to live independently.

We put people at the heart of everything we do, and are unique in that we provide housing when all other opportunities have been exhausted. We lead the way in improving lives, creating opportunities and supporting people to achieve great things

Our approach means vulnerable people can live in good homes with the necessary support, but also puts them on the path to improving their wellbeing, integrating with their communities and living independently.

OPERATIONAL BASE- Regionally based determined by operational need

What you’ll be doing…

Managing the selection, development, performance and day to day operations of a Team of housing support officers (HSO)

Ensure each HSO and housing scheme operates in compliance with all legal requirements.

Maintaining Tenant satisfaction as per set targets and maximising Tenant Involvement in shaping the delivery of our services

Contributing to the sector scorecard in partnership with senior colleagues

Implement strategies to sustain tenancies and prevent ASB utilising the expertise of the dedicated ASB service

To ensure that the business is operated to the highest standards in line our mission statement and values

To ensure that everything that is carried out across the Region adds value for the tenant and our organisation

Through information received from Tenant and Staff questionnaires as well as other channels of feedback, ensure that in conjunction with the Regional Manager we are addressing service issues and constantly developing standards and products in line with clients’ needs

To ensure H.R procedures are followed within the Team

Ensure that all agreed quality and control procedures are followed through within the Team utilising the skillset and expertise throughout the wider region

Conduct regular one2ones and appraisals for all direct reports in line with agreed processes

Comply with statutory and legal requirements for Health and Safety, Fire, Licensing and ensure that you and all members of the team are aware of and are working in accordance with these requirements

Understand and adhere to the standards and frameworks as defined by the Regulator of Social Housing and the Care Quality Commission

This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. It is the nature of the organisation’s work that tasks and responsibilities are in many circumstances, occasion arises, and tasks not specifically covered in the job description may have to be undertaken.

What we will be looking for from you…

Extensive experience in the delivery of operational housing services

Experience of leading, developing, motivating and managing teams of staff delivering a variety of services

Experience of implementing and monitoring Performance Management Systems

Experience of leading and delivering change within a complex organisation

Experience of leading services that deliver outstanding tenant focused services

Ability to contribute to reports to Regional Manager /Board /Committees

Working knowledge of housing legislation and current housing issues

Able to influence, persuade and negotiate to achieve positive outcomes

Able to lead, motivate, develop and inspire teams

Able to act as an ambassador for the group

Ability to manage high workload and conflicting priorities

Able to identify strategic issues and develop future strategic and operational plans

Ability to effectively set and manage budgets and resources

Ability to work with and develop new arrangements with partners including elected members and external agencies

Able to analyse complex data and deliver information to a range of audiences

Work in accordance with an ethos of Supporting Independence and Inspiring growth

Ability to demonstrate practice rooted in Respect, Teamwork, Empathy and integrity

Accountable for their work and delivers outcomes

Flexible with a can-do positive attitude

Reliable and honest

Takes ownership of personal development and welcomes training

Car driver with access to a car for business use

In return you can expect…

A comprehensive induction programme

Supported supervision based on a person-centred model

Share across the organisation a supported enthusiasm of contributing to the right attitudes and behaviours of the workforce including sharing respect and caring for each other

A pay-structure that demonstrates the ability to aspire in the organisation into succession planning

An organisation that believes in the well-being of its workforce and actively implements a strategy to reflect this

An organisation that is transparent and engages the whole workforce in communication programmes and keeping in touch at all levels

Job Types: Full-time, Permanent

Salary: £26,300.00 per year

Benefits:

• Company pension
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• Housing experience is desirable.

Previous experience in the supporting of vulnerable adults an advantage.
Must be a driver with access to a car for business use.

Work Location: In person

Reference ID: V502