Housing Apprentice Swindon, Wiltshire, South West England, England
Job description
A career in housing offers a wide variety of opportunities whether you are interested in administrative work or customer facing roles.
The Housing Team within Swindon Borough Council currently has four Housing Apprentice opportunities available for enthusiastic people who are keen to get started in their housing career.
Swindon Borough Council Housing owns over 10,000 properties across Swindon. We are involved in a wide range of activities in managing these properties including allocating them to applicants, maintaining them to a decent standard, ensuring tenancy conditions are met, collecting rent and dealing with arrears as well as tenant involvement and communications. We also provide support services to people who are homeless and threatened with homelessness, including temporary and supported accommodation.
Your next role
As an apprentice you will be given the opportunity to learn and develop valuable skills such as customer service; team working; time management; decision making; working with information and administration.
You will also gain the Chartered Institute of Housing Level 3 Certificate in Housing Practice as well as the Level 3 Housing Apprenticeship qualification on completion of the 20-month course - a great starting point for a career in Housing.
The opportunities we have available are in the following areas:
- Tenancy Services – Working with our Neighbourhood housing officers to deliver services to our Council housing tenants, undertaking generic housing duties including but not limited to rent arrears recovery up to the point a legal proceedings, property inspections, tenancy management issues, attendance at safeguarding professionals meetings and estate inspections. This role would suit an individual who enjoys problem solving and working with the public.
- Housing Options Apprentice – this role will be the first point of contact for people who are homeless or with concerns about homelessness. You will train to provide a triage service to direct enquiries to right professionals. It is a good entry point into frontline housing services. This role would suit someone with strong interpersonal skills and the ability to thrive in a busy, ever changing environment
- Housing Business Development – to work across all aspects of our social media communications with our tenants. This will include writing social media posts, dealing with queries and signposting for information. You will also support the team to facilitate different training opportunities for tenants. This role would suit an individual who works well with others and enjoys creative writing.
Qualifications required for this post
Entry requirements for the Level 3 Apprenticeship are:
- GCSE English and Maths at grade C (level 4) or above or equivalent qualifications
Knowledge & Experience
In addition, we are also looking for people who have:
- Good IT skills, preferably with experience of using Microsoft Word and Excel
- Good communication skills – both written and verbal
- Ability to work to manage own workload and work within deadlines
- Ability to work independently or as part of a team
- Ability to show initiative and take responsibility for the quality of their own work
- A passion for learning
- A Professional approach and presentable in appearance
- For the Business Development Team, experience using social media is necessary.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
For further information about the role, please contact Jenna King, Tenant Academy Project Officer, at [email protected]
If you are experiencing technical issues submitting your application please email [email protected]
