Housing Administrator

Housing Administrator Remote

Dawson Housing Association
Full Time Remote 23000 - 26000 GBP ANNUAL Today
Job description

Dawson Housing is an independent housing association and registered social landlord, providing affordable and sustainable homes throughout the U.K.

We are a rapidly growing organisation and have an exciting opportunity available now for an experienced Housing Administrator to support our Operational Services.

Key Points:

  • Home based
  • Full time Monday to Friday 09:00 – 17:30 (subject to 6-month probationary review)
  • Starting salary £23k per annum with salary scale of £23k-£26k
  • Holiday entitlement of 25 days plus Bank Holidays and occasional free days

Job Description:

  • Providing administrative support to internal and external stakeholders
  • Supporting with the preparation of template letters, newsletters, spreadsheets, reporting templates and key documents
  • Developing and maintaining efficient and accurate filing systems using company document retention system
  • Having excellent data management skills with meticulous eye for detail in relation to record keeping, auditing information etc
  • Monitoring, maintaining and updating Housing Management system to record, report and monitor property repairs, maintenance and compliance data
  • Assisting with reviewing and updating rental accounts and reports
  • Assisting with collection and consolidation of weekly occupancy data
  • Excellent communication skills across a range of platforms, including e-mail, post, messaging and telephone, processing enquiries and signposting to relevant persons where necessary
  • Processing comments, compliments and complaints received in a calm and professional manner, signposting to responsible person(s) for action and following up as necessary.
  • Maintaining customer support services and updating the CRM system
  • Supporting with Housing Benefit and Universal Benefit claims, including completion of SRS verification forms
  • Liaising with Local Authorities regarding Benefit claims and Council Tax enquiries including empty homes discounts, notifications, appeals etc.
  • Assisting with operational activities to ensure key compliance and regulatory standards are maintained up to date
  • Developing/maintaining internal housing related administrative systems and controls
  • Assisting with the development and monitoring of KPI reports
  • Confident and able to lead on research activities and delegated project work
  • Confident and experienced in using a variety of software packages including Microsoft Word, Outlook, PowerPoint, Excel, Access etc. Ability to support colleagues in the use of software an advantage

Essential

  • Accomplished administrator with proven experience and an excellent working knowledge of a range of office management systems
  • Proficient in the use of IT, particularly Microsoft Office, and key software packages
  • Excellent attention to detail with demonstrable organisation skills
  • Strong team player with solution focused approach and high levels of initiative
  • ‘Customer Service’ oriented with commitment to partnership working at all levels
  • Innovative, dynamic, flexible and independently able to carry out duties
  • Excellent time-management skills
  • Keen to contribute to organisational development and grow the role as necessary

We are looking for a hard-working and extremely organised individual, who is dedicated and passionate about making a positive impact.

You will need good problem-solving skills and be capable of multi-tasking effectively prioritising urgent activity, as well as progressing any pre-planned work.

Knowledge of data protection and regulatory property compliance standards is preferred.

This is a developing and multi-faceted role offering the successful candidate opportunities to utilise existing skills and contribute ideas to facilitate the smooth running of the organisation.

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year

Benefits:

  • Company pension
  • Work from home

Schedule:

  • Holidays
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 2 years (required)
  • Administrative experience: 4 years (required)
  • Social Housing/Housing Association: 2 years (required)

Language:

  • English (preferred)

Work Location: Remote

Application deadline: 11/09/2023

Housing Administrator
Dawson Housing Association

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