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Job description

Dawson Housing is an independent housing association and registered social landlord, providing affordable and sustainable homes throughout the U.K.

We are a rapidly growing organisation and have an exciting opportunity available now for an experienced Housing Administrator to support our Operational Services.

Key Points:

• Home based
• Full time Monday to Friday 09:00 – 17:30 (subject to 6-month probationary review)
• Starting salary £23k per annum with salary scale of £23k-£26k
• Holiday entitlement of 25 days plus Bank Holidays and occasional free days

Job Description:

• Providing administrative support to internal and external stakeholders
• Supporting with the preparation of template letters, newsletters, spreadsheets, reporting templates and key documents
• Developing and maintaining efficient and accurate filing systems using company document retention system
• Having excellent data management skills with meticulous eye for detail in relation to record keeping, auditing information etc
• Monitoring, maintaining and updating Housing Management system to record, report and monitor property repairs, maintenance and compliance data
• Assisting with reviewing and updating rental accounts and reports
• Assisting with collection and consolidation of weekly occupancy data
• Excellent communication skills across a range of platforms, including e-mail, post, messaging and telephone, processing enquiries and signposting to relevant persons where necessary
• Processing comments, compliments and complaints received in a calm and professional manner, signposting to responsible person(s) for action and following up as necessary.
• Maintaining customer support services and updating the CRM system
• Supporting with Housing Benefit and Universal Benefit claims, including completion of SRS verification forms
• Liaising with Local Authorities regarding Benefit claims and Council Tax enquiries including empty homes discounts, notifications, appeals etc.
• Assisting with operational activities to ensure key compliance and regulatory standards are maintained up to date
• Developing/maintaining internal housing related administrative systems and controls
• Assisting with the development and monitoring of KPI reports
• Confident and able to lead on research activities and delegated project work
• Confident and experienced in using a variety of software packages including Microsoft Word, Outlook, PowerPoint, Excel, Access etc. Ability to support colleagues in the use of software an advantage

Essential

• Accomplished administrator with proven experience and an excellent working knowledge of a range of office management systems
• Proficient in the use of IT, particularly Microsoft Office, and key software packages
• Excellent attention to detail with demonstrable organisation skills
• Strong team player with solution focused approach and high levels of initiative
• ‘Customer Service’ oriented with commitment to partnership working at all levels
• Innovative, dynamic, flexible and independently able to carry out duties
• Excellent time-management skills
• Keen to contribute to organisational development and grow the role as necessary

We are looking for a hard-working and extremely organised individual, who is dedicated and passionate about making a positive impact.

You will need good problem-solving skills and be capable of multi-tasking effectively prioritising urgent activity, as well as progressing any pre-planned work.

Knowledge of data protection and regulatory property compliance standards is preferred.

This is a developing and multi-faceted role offering the successful candidate opportunities to utilise existing skills and contribute ideas to facilitate the smooth running of the organisation.

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Holidays
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (required)
• Administrative experience: 4 years (required)
• Social Housing/Housing Association: 2 years (required)

Language:

• English (preferred)

Work Location: Remote

Application deadline: 11/09/2023