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Position: Housekeeping Manager

Location: The Harborne Hospital – Birmingham

Contract Type: Permanent, full time

Competitive experience + Benefits (pension, health cover, flexible benefits and excellent career development)

About the Facility:

The Harborne Hospital - part of HCA Healthcare UK is a brand new £100million, purpose built 50 bed, multi-speciality private hospital opening in Birmingham in 2023. Located on the Queen Elizabeth Hospital Birmingham campus, the hospital will have the deep clinical infrastructure, equipment and facilities and expert, experienced teams to deliver full clinical pathways across a mix of specialties and sub-specialties at all levels of complexity including Cardiology, Cancer and Complex Surgery. The Harborne Hospital is the 4th NHS partnership within this network, partnering with University Hospitals Birmingham NHS Trust.

About the role:

As Housekeeping Manager, your role will enhance the customer experience and reputation of HCA Healthcare UK by effectively managing the cleaning team, equipment, resources and third-party suppliers ensuring the housekeeping operation is in accordance with the National Standard of Healthcare Cleanliness 2021 & Infection Prevention and Control (IPC) policies and procedures.

Duties and responsibilities

• Promote a safety culture and ensure the cleaning team are aware of and operate in accordance with company’s Health & Safety procedures at all times

• Ensure the housekeeping team are engaged and managed effectively to achieve their performance targets and quality of cleaning standards.

• Ensure the right number of people, trained to the right skill level are in place to achieve the required housekeeping service

• Manage the cleaning labour, equipment & resources budget for housekeeping services in line with targets

• Manage any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements e.g. linen, pest control, feminine hygiene etc

• Ensure the cleaning operation continually improves in all areas of the operation – quality, cost, delivery & safety

• Manage performance of your team and conduct regular review meetings on performance with direct reports

Skills and experience

• Knowledge of Health & Safety legislation including COSHH

• Good numerical and written skills

• Ability to communicate effectively at all levels

• Excellent people management skills

• Experience managing a cleaning operation in a commercial environment