Housekeeping Manager Birmingham, England
Job description
Are you passionate about hospitality and delivering magic guest service?
This is something that all employees at Holiday Inn Express Birmingham South have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for Houskeeping Manager to join our Housekeeping Department.
As a Houskeeping Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Deal with or communicate guest requests i.e. second efforts to ensure 100% Guest Satisfaction.
- To actively promote a positive attitude throughout the hotel.
- To always acknowledge the customer by name if known.
- To portray a good use of body language and eye contact. Always acknowledge every guest with a Good Morning, Afternoon or Evening.
- To answer the telephone within 3 rings.
- Inspect all assigned bedrooms, suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest bedroom/suites, public areas to ensure guest satisfaction.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Carry out special needs and requests of the guests, VIP’s and repeat visitors.
- To provide late made coverage for the hotel guests
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
If the position of Houskeeping Manager is the opportunity that you are looking for please apply with your CV.
