housekeeper Betws-y-Coed, Wales
Job description
Job description
Seasonal Housekeeping Assistant
This role is available until 30th September 2023.
Snowdonia Hospitality & Leisure Ltd.
We are proud to be accredited with the Living Wage Foundation, paying the living wage.
Site: The Waterloo Hotel. Betws-y-Coed
Hours: 4 day or 5 day working week available (must include weekends)
Snowdonia Hospitality & Leisure Ltd operate 3 sites; The Royal Oak Hotel, Stables Lodge and The Waterloo Hotel, and we are growing!
It is our core values that make us who we are and why we have such a great team, with many people having worked with us for over 15 years. Our core values include Family, Independent, Respect, Humble, Community, Environmental, Support, Quality and Development. We are always investing in our employee’s skills and development by sponsoring courses, offering apprenticeships and much more.
Every guest deserves a great experience - That’s only made possible by our enthusiastic and passionate housekeeping teams who create a warm and seamless guest welcome.
Working in a high performing and fast paced environment, our housekeeping team deliver exceptional cleaning standards across all bedrooms and customer areas.
You’ll be an integral housekeeping team member who’s at the heart of making sure that every guest feels comfortable and relaxed while they stay with us.
What will I be doing as a Housekeeping Assistant:
- The role requires a welcoming personality, professional guest manner and a clean and pleasant appearance.
- From trolleys, mops, vacuums, brushes and commercial cleaning equipment – you’ll use them all with the correct care and attention within safe operating procedures.
- You’ll be servicing rooms for new arrivals and staying guests which means emptying bins, cleaning bathrooms, following the correct laundry procedures such as making beds, changing linen, hanging towels etc. and all to a high standard.
- Communication is key both between housekeeping and other departments; from last minute changes to early arrivals, the bond between the team ensures the highest level of care is achieved.
- Reporting maintenance issues, from as a broken TV remote to a faulty light fixture, your awareness will help speed up any repairs and reduce guest dissatisfaction.
- Adhere to health and safety and fire protocols. These are there to protect you and the guests.
What’s in it for me?
- Interested in a career in hospitality? Take up an NVQ, a Leadership & Management course, or start with the basics of hospitality - we’ll support and pay for your development opportunities.
- Christmas & Boxing Day off for 2023
- If you love dining out, you’ll enjoy the discounts we offer across our restaurants. A massive 50% discount on food while you’re working and 20% discount when you’re off duty.
- Free Health & Well-being support package for you and your immediate family, including medical advice, counselling and legal advice.
- Cycle to work scheme.
On top of this, we offer a pension; 28 days holiday pro rata, annual pay reviews, discounted gym, leisure, spa and beauty and free onsite parking; and unlimited hot drinks during your shifts.
About Us
We’re an award-winning family-owned hospitality business with a heritage that spans almost 200 years’. Our three hotels; Waterloo Hotel, Royal Oak Hotel and Stables Lodge are based in Betws-Y-Coed. The hotels have 5 restaurants, bars, outdoor eating and drinking areas, take-away services, spa, beauty, fitness and leisure facilities and host weddings, private functions and business events.
With great facilities, well-appointed guest rooms, locally sourced seasonal & fresh food served in individually designed environments; we focus on culinary excellence, great hospitality and supporting our community. We’re proud of our many industry awards, our Trip Advisor Certificate of Excellence, 3 Star Silver AA status and 5 star Hygiene rating; but most of all, we’re proud of our people who have made us the success we are today.
Job Type: Part-time
Benefits:
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral programme
Schedule:
- Day shift
- Flexitime
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Betws-Y-Coed, LL24 0AR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
