housekeeper Iqaluit
Job description
SCOPE AND GENERAL PURPOSE
To clean and stock allocated guest rooms to high standards of cleanliness and presentation resulting in guest satisfaction.
MAIN DUTIES
1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Adhere to cleaning procedures and instructions for use of cleaning agents.
3. Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
4. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
5. Push and pull vacuum throughout entire room and empty trash.
6. Replenish amenities, linens, and supplies in guest room.
7. Collect daily task sheet, sign for room keys, retrieve cart and push to assigned rooms.
8. Visually inspect room for cleanliness and appearance.
9. Ensure cleanliness of storage areas, corridors and housekeeping carts. Ensure cart is properly stocked.
10. Ensure guest supplies and promotional material in bedrooms and bathrooms are replenished achieving the correct standards for the room type.
11. Report lost and found following procedures.
12. Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
13. Use and clean equipment with care reporting any defective equipment.
14. Perform opening and closing procedures while ensuring accurate completion of any reports.
15. Perform deep cleaning duties as allocated by the Supervisor on duty.
16. Use linen and terry in an efficient and cost-effective manner.
17. Report all maintenance deficiencies by filling out a Maintenance request form and distributing to Supervisor.
18. Comply with attendance rules and be available to work on a regular basis.
19. Perform any other job-related duties as assigned.
REQUIRED SKILLS AND ABILITIES
1. Must have the ability to communicate in English.
2. Always maintain a professional appearance and manner.
3. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time.
4. Lifting may include equipment or furniture weighing up to 100 lbs.
5. Ability to comprehend and follow instructions from supervisor.
6. Strong customer service skills
7. Ability to establish and maintain effective working relationships with associates, customers and patrons
GENERAL STAFF RESPONSIBILITIES
1. Greet or acknowledge all guests employing the Ten and Five Rule.
2. To provide exceptional customer service to all internal and external clients.
3. Take ownership for the solution of issues, hazards, or deficiencies that you encounter during your duties. This could include but not limited to utilizing service recovery techniques to address a guest issue, tidying up a spill in the corridor, reporting damage in a room, etc.
4. Be decisive and take action that you feel aligns with our Organizational Mindsets.
5. Be a team player and provide help where and when it is needed. We do not prescribe to the “that is not my job” attitude.
6. To attend meetings as requested and to recognize the importance of contributing new ideas, competing viewpoints, and initiative to the overall success of the operation.
7. To carry out any reasonable request.
8. To work, communicate and conduct yourself in a professional and ethical manner.
9. To be a “salesperson” by active promotion of property facilities and company or property specific promotions.
10. Actively contribute towards the achievement of the Hotel’s goals and objectives
11. Take pride for your area of responsibility and be results focused.
12. To assist with team member orientation and training within the department.
13. To be committed to guest satisfaction and respond to any guest request, issues and concerns employing guest service recovery training as required.
14. To maintain standards of punctuality, uniform and dress code.
15. To be aware of and comply with hotel policies and procedures.
16. To adhere to all matters relating to hygiene, health, safety, and emergency procedures.
17. To comply with WHMIS regulations and all Health and Safety policies and procedures.
18. To keep your work area clean and tidy.
19. To ensure the use of personal protective equipment as appropriate.
20. To contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate.
Job Type: Full-time
Pay: $25.00-$27.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental pay types:
- Retention bonus
Ability to commute/relocate:
- Iqaluit, NU X0A 0A1: reliably commute or plan to relocate before starting work (required)
Experience:
- Cleaning: 1 year (preferred)
Language:
- English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
Application deadline: 2023-06-16
