House Coordinator/Receptionist Fitzrovia
Job description
Position: House Coordinator
About Mortimer House
Set in a seven-storey Art Deco building in the heart of London’s Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.
About Maslow’s
Maslow’s is a group of progressive hospitality brands, existing to foster connection and spark change. At Maslow’s our mission is to create a collection of workspaces, members’ houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings. Always with an emphasis on locality, serving the needs of visitors and locals alike.
We opened the doors of our first site, Mortimer House in London’s Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho this March.
Our ethos is inspired by Maslow’s hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces — be it physical, digital, intellectual, or emotional — that are exquisite yet unpretentious, centred on helping people connect to what matters to them.
The Role
The role of the House Coordinator is to ensure a welcoming and memorable experience at Mortimer House is had by all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.
Key Responsibilities
- Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
- Be the ambassador of knowledge on all member services and activities across Mortimer House.
- Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all tiers of membership as communicated by membership team.
- Communicate to the Mortimer House team all relevant event information needed to deliver exceptional member experiences.
- Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
- Ensure all checklists are completed and signed off, daily, weekly, and monthly.
- Ensuring the reception desk is clutter free and an engaging space to welcome people.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Communicate to Office Floor Coordinators all changes or requests from Members.
- Ensure all member systems always work seamlessly, and liaising with our IT providers.
- Ensure members have access to information of services, promotions, and events across both Maslow’s houses.
- Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
- Manage restaurant bookings and enquiries/requests where needed.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for all external contractors, logging arrival and departure times.
- Ensure the Function sheets are distributed by the events team to the specific departments.
- To carry out any other duties that may be required by the Reception Manager and General Manager.
- Contribute to an enjoyable working environment.
- Build a strong relationship with the F&B Managers and HODs to allow support in administration.
In return we offer:
- £450 gross signing bonus
- SmartTech and CycleToWork schemes
- Refer-a-friend scheme (unlimited referrals!)
- Access to delicious on shift meals
- 50% discount on F&B onsite
- Reward and discounts platform
- Great and fun local business partnership discounts
