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Job description

As Room Attendant you will carry out the following duties:

What you’ll be doing

• Servicing a minimum of 18 rooms and public areas are cleaned and presented up to our company standards to ensure guest satisfaction on every stay with us.
• Perform all housekeeping duties such as preparing trolley, stripping bed linen & making beds, cleaning bathrooms, vacuuming carpets, restocking cleaning chemicals, cleaning mirrors, dusting, wiping surfaces and replenishing courtesy items in all rooms.
• Work on daily cleaning job lists from the room status, arrivals and departures lists- often includes flipping beds, cleaning drapes as and when required.
• Maintain high standards of cleanliness and presentation in all back of house and guest areas.
• Fulfil all reasonable guest requests such as delivering pillows, iron and linen requests in the room and service late checkout rooms.
• Report any maintenance issues such as furniture, fittings and equipment to Housekeeping Supervisor or Housekeeping Manager.
• Informs the Housekeeping Supervisor or Housekeeping Manager of any security issues or concerns.

What we’d like from you

• If you have previous cleaning experience this would be beneficial, but we’ll provide you with all training that you need to do your job. You will take pride in doing a great job every day with a good eye for detail to make sure everything is perfect for our guests’ arrival.
• We are looking for someone with a can-do attitude and is confident talking with guests able to work both independently and with your team to ensure targets are met.
• You will have a good level of spoken and written English. If you speak other languages, this would advantageous.
• Rights to work in the UK with your ID/Passport and share code.

What you’ll get in return

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service.
• 50% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events.
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers.
• Wage stream – flexible access to pay.
• Supported by Hospitality Action
• Local discounts at Gym, Dry Cleaners, Restaurant outlets

Job Type: Full-time

Salary: £23,087.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Employee discount
• Referral programme

Flexible Language Requirement:

• English not required

Schedule:

• Weekend availability

Work Location: In person