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Hotel Receptionist (Part time) Northampton, England

The Falcon Hotel

Full Time Northampton, England 17338 GBP ANNUAL Today

Job description

Hotel Receptionist (Part Time)

Castle Ashby, Northamptonshire

32 hours per week

£17,338 + generous tronc share (details below)

What We Need

We are looking for an efficient and welcoming Receptionist to join our small team to ensure the smooth running of the lobby, taking responsibility for reservations and general enquiries, ensuring a positive first impression of The Falcon both in person and on the telephone.

Your responsibilities will include:

Managing guest bookings using the hotel reservations system
Ensuring guests receive a smooth check-in and check-out process
Maintaining good product knowledge, including room rates, packages and promotions
Converting room and food and beverage enquiries into bookings
Liaising with the Wellness and Food and Beverage teams to ensure bookings are handled efficiently
Ensuring room billing is accurate and all revenue is collected
Dealing with reception related queries and complaints efficiently
Creating ‘moments of magic’ to enhance the guest experience and encourage repeat custom

About Us

Set at the heart of the 10,500-acre Castle Ashby Estate in Northampton, The Falcon has recently been transformed and re-imagined by Lord and Lady Northampton into a country retreat with 22 bedrooms, a destination restaurant and Wellness Centre for those in need of rest and renewal.

About You

The successful candidate will have:

Experience of working in a 4 or 5 star hotel environment
Competent using the MS Office suite (Word, Excel and Outlook)
Due to our beautiful rural location, your own transport would be useful

What We Offer

In return, we offer the opportunity for you to become part of The Falcon Family where our values mean everything to us and we treat our people as well as we treat our guests.

As well as a competitive salary we offer: