Hotel Receptionist part time /16 hours Week Bristol, England
Job description
The Doubletree by Hilton Bristol City Centre is one of the leading 4* city centre hotels with 206 bedrooms and multiple conference rooms.
The hotel is now actively looking to recruit a full time Receptionist to join the busy Front Office team. The ideal person does not need to have previous Receptionist experience, although it would be a benefit. We are looking for someone with personality, who might consider themselves a people person and is very comfortable in meeting and speaking with new people. The person will also be able to demonstrate great customer service skills and ensure customer expectations are pro-actively met with a high level of attention to detail. The successful candidate will also be able to consistently meet deadlines and understand the importance of maximizing revenue and occupancy levels in the hotel.
The main responsibilities of the role are:
· To be able to demonstrate consistent compliance with brand standards defined for service delivery, product presentation, systems of work and customer interaction.
· To consistently be able to demonstrate professional behaviour with decisions taken in line with the Company and the Brand’s values.
· To consistently reflect on the needs and perspectives of customers when taking action and planning activity.
· To be able to proactively minimize risk to staff, customers and contractors fostering a strong Health & Safety culture at all times.
What we are looking for:
· Excellent Customer Service Skills
· Communicates clearly both orally and written
· Positive attitude
· Applies learning to generate fresh ideas for improvement
· Well organized with good time management
· Proactive problem solver.
· Maintains accurate records through the effective use of IT
Eligibility
In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status).
Please note that working hours are 7am – 11pm and therefore if you are thinking about applying, you must be aged 18 or over due to working time regulations.
Job Type: Part-time
Salary: £10.75 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Signing bonus
Ability to commute/relocate:
- Bristol, BS1 6NJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
