Hotel Receptionist Norwich, England
Job description
40 Hours a week - Consists of early shifts (6.45am-3.15pm) and late shifts (2.00pm-10.30pm) (Includes weekends and bank holidays)
We are looking for an enthusiastic, well presented receptionist to join our team.
You will be able to complete the following duties:
· Meet and Greet all guests
· Deal with bookings and enquiries by phone, e-mail, letter, fax or face-to-face, online booking
· Completing the correct procedures with guests arriving and leaving
· Allocating rooms and handing out keys providing direction
· Preparing bills and taking payments
· Taking and passing on messages to guests
· Answering questions about what the hotel offers and the surrounding area
· Dealing with complaints or problems.
· Liaison with all other departments on a regular basis
· Deliver excellent customer service, at all times
· Managing the switch board
· Assist in keeping the hotel reception area clean and tidy
· Deal with all enquiries in a professional and courteous manner.
· Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
· Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
· Provide reports, as required, for housekeepers and management
The perfect candidate will be:
· Friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
· Remain calm, patient and polite, if receiving customer feedback
· Helpful and go out of your way to help our customers
· Confident and self-motivated
· Demonstrate a passionate commitment to the business
· Welcome and embrace change, with a positive attitude
· Able to work unsupervised in a busy environment
· Able to prioritize duties
· Honest and reliable
· Trustworthy and respectful
· Immaculately dressed
· Maintain excellent time-keeping and attendance
Schedule:
- 8 hour shift
- Weekends
Job Type: Full-time
Salary: £9.00-£12.00 per hour
Benefits:
- Discounted or free food
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Work Location: One location
