Hotel Receptionist

Hotel Receptionist Newcastle upon Tyne, England

The Vermont Hotel
Full Time Newcastle upon Tyne, England 10.18 - 10.42 GBP HOURLY Today
Job description

Reception is often the first point of contact for hotel guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs.

You must be self-motivated and a person who believes in delivering the best possible standards in guest service, continually leading your team of by example. The role requires excellent interpersonal skills.

Receptionists need to have an ear to the ground and be aware of everything that’s going on in the organisation, from knowing which important meetings will be taking place to co-ordinating deliveries and organising travel arrangements for staff. You'll also often be the first person that employees and potential clients see, so you're always representing the company.
A Receptionist’s daily tasks will involve:

  • Responsible for the organisation and realisation of efficient and smooth check-in and check-out
  • Generally assisting the Reception Manager with administrative jobs
  • Responsible for an impeccable cleanness, hygiene and tidiness at the front desk area
  • Responsible for the polite and friendly interaction with the clients at the front desk
  • Dealing with incoming and outgoing post
  • Taking room reservations and restaurant bookings
  • Dealing with guest queries and complaints
  • Sending out all Ledger Correspondence from early shift and late shift
  • Completing stationary orders on a weekly basis or when hotel requires
  • Helping manage management allowances to make sure the correct procedure is complete on a weekly basis

Person Specification

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers
  • Be confident and self-motivated, demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised
  • Be honest and reliable, trustworthy and respectful
  • Be immaculately dressed
  • Maintain excellent time-keeping and attendance
  • Be professional at all times
  • Work together with the team to ensure that the business is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels
  • Seek feedback and invest time in personal development
  • Gain commitment of others by using own knowledge
  • Resolve problems using current guidelines
  • Be able to work independently and know when to escalate issues
  • Be well-organised
  • Always friendly and polite
  • Able to deal with difficult clients or customers
  • Good with computer systems
  • Have polished communication skills

Job Types: Full-time, Permanent

Job Types: Part-time, Full-time

Salary: £10.18-£10.42 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Newcastle upon Tyne, NE1 1RQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Hotel Receptionist
The Vermont Hotel

https://hotelvt.com
Burlington, United States
Unknown / Non-Applicable
Unknown
Company - Public
Hotels & Resorts
Related Jobs

All Related Listed jobs

non title
Waitrose Colchester, England 11.479807692307693 - 10.5 GBP HOURLY Today

Duties and Responsibilities:


Due to working time regulations, applicants must be 18 years or over to...

legal advisor
HM Courts & Tribunals Service London, England 39000 - 35405 GBP ANNUAL Today

Details

Reference...

Team Member
Tim Hortons Selby, England 18203 - 20433 GBP ANNUAL Today

Team Member Front of House Location: Salary: Hourly paid, minimum wage & above Job Type: Full-time & Part Time available Want to change up your career

engineer
Forseven Limited Coventry, England Today

Forseven, a revolutionary company looking to transform the EV industry through cutting-edge technology and innovative engineering practices,...

Hygiene Operative – Day / Afternoon Shift
OP Chocolate Merthyr Tydfil, Wales 21882 - 50000 GBP ANNUAL Today

Comply with company policies to ensure the quality, safety and legality of products is maintained at all times. Record and report any problems encountered.