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Hotel Receptionist Newcastle upon Tyne, England

The Vermont Hotel

Full Time Newcastle upon Tyne, England 10.18 - 10.42 GBP HOURLY Today

Job description

Reception is often the first point of contact for hotel guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs.

You must be self-motivated and a person who believes in delivering the best possible standards in guest service, continually leading your team of by example. The role requires excellent interpersonal skills.

Receptionists need to have an ear to the ground and be aware of everything that’s going on in the organisation, from knowing which important meetings will be taking place to co-ordinating deliveries and organising travel arrangements for staff. You'll also often be the first person that employees and potential clients see, so you're always representing the company.
A Receptionist’s daily tasks will involve:

Responsible for the organisation and realisation of efficient and smooth check-in and check-out
Generally assisting the Reception Manager with administrative jobs
Responsible for an impeccable cleanness, hygiene and tidiness at the front desk area
Responsible for the polite and friendly interaction with the clients at the front desk
Dealing with incoming and outgoing post
Taking room reservations and restaurant bookings
Dealing with guest queries and complaints
Sending out all Ledger Correspondence from early shift and late shift
Completing stationary orders on a weekly basis or when hotel requires
Helping manage management allowances to make sure the correct procedure is complete on a weekly basis

Person Specification

Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
Remain calm, patient and polite, if receiving customer feedback
Be helpful and go out of your way to help our customers
Be confident and self-motivated, demonstrate a passionate commitment to the business
Welcome and embrace change, with a positive attitude
Be able to work unsupervised
Be honest and reliable, trustworthy and respectful
Be immaculately dressed
Maintain excellent time-keeping and attendance
Be professional at all times
Work together with the team to ensure that the business is the best it can be
Be willing to take on jobs to balance the team workload
Be able to communicate well with people of all levels
Seek feedback and invest time in personal development
Gain commitment of others by using own knowledge
Resolve problems using current guidelines
Be able to work independently and know when to escalate issues
Be well-organised
Always friendly and polite
Able to deal with difficult clients or customers
Good with computer systems
Have polished communication skills