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Job description

Your role will be:

The main purpose of this job is:

• To provide excellent guest service
• To maintain high standards of hygiene, health and safety
• Ensure high standards and efficiency of work
• To fulfill your duties to the best of your ability

Your Role:

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Verify and imprint credit cards for authorisation
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room booking
• Compute all guest billing, accurately posting charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Maintain a neat and orderly front desk and reception area

Standards and Quality service

• Maintain and strive to improve standards of service
• Maintaining a thorough and efficient service
• Monitoring and maintaining a close relationship with the other departments to ensure customers receive the best possible service

Personal Responsibilities

• You must always be dressed neatly, fresh and wear a clean uniform
• Promote good time keeping
• Be flexible with your working hours
• Promote good morale in the department by being committed and positive when on shift
• Be committed to training courses and meetings scheduled for you
• Be prepared to carry out reasonable duties asked of you by your Senior Manager
• Give feed back to the Manager regarding any items that you feel can be changed or improved
• To communicate in a professional and friendly manner with guests and staff alike at all times

Job Types: Full-time, Permanent

Salary: £10.60 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Work Location: One location

Reference ID: REC0001