Hotel Receptionist Bournemouth, England
Job description
The Green House hotel’s Reception Team Member
Full or part time positions available.
Shifts generally run 8.00am - 3.00pm or 2.00pm - 9.00pm with 2 days off per week
Experience in Guestline Rezlynx would be an advantage
The Green House is a beautiful eco-friendly boutique hotel that lives, eats and breathes sustainability. Just minutes from the white sandy beaches of Bournemouth, this privately owned Grade II Victorian Villa has been extensively renovated, to prove that luxury travel and eco-consciousness can co-exist. We are committed to sustaining an exceptional product coupled with exceptional service.
The role involves assisting the Reception team and the heads of department to build and develop relationships with new clients, nurture our relationships with current clients and provide exemplary service to our guests as well as the team.
The duties of a Green House Reception Team Member:
- Ensures each guest has a memorable stay at the hotel
- Ensures the guest welcome is exceptional and all sales opportunities are realised.
- Takes responsibility for the daily tasks
- Helps meet the department's quantitative and qualitative targets
- Promotes in house promotions and is confident upselling
- Previous experience working as a hotel reception team member or customer service agent is desirable with knowledge of PMS such as Guestline.
- Excellent communication skills to include all departments
- Be involved with the running of the hotel and be part of the team
- Enthusiastic, passionate with a positive attitude
Personality of a Green House Reception Team Member:
- Always Smiling
- Environmentally conscious
- Recognises the importance of each guest
- Sees opportunities instead of stumbling blocks
- Adaptable
- Flexible
- Confident to lead from the front, a natural leader.
- Excellent interpersonal skills
- Outgoing personality and service minded
Perks of becoming a member of the Green House team:
- Share of 10% gratuity
- Staff incentive scheme including vouchers for high street shops
- Ongoing planned training both internal and external
- Uniform
- If you invest in us we will invest in you.
- Regular outings as a team to visit our suppliers with regular team days out too
- Being part of a motivated team
Job Types: Full-time, Part-time, Permanent
Part-time hours: 35 - 40 per week
Salary: From £10.50 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
Supplemental pay types:
- Loyalty bonus
- Tips
Experience:
- hotel reception: 1 year (required)
Work Location: In person
