Hotel Receptionist Peterborough, England
Job description
The Bull Hotel in Peterborough is currently recruiting for a full time receptionist position. This position in on a shift pattern of 7.00am to 3.30pm or 2.30pm to 11pm, 5 days out of 7 (including weekends).
Key Duties & Responsibilities include:
· To deal with all guests and telephone calls in a prompt and friendly manner.
· To operate the switchboard accurately and efficiently, ensuring all calls are monitored and dealt with correctly.
· To accurately follow procedures to deal with incoming messages for guests and management.
· To accurately follow procedures for dealing with enquiries for reservations or other hotel service.
· To promote all hotel services, up sell where appropriate. Provide guests with knowledge to make decisions regarding hotel services.
· Check guests in/out in a friendly and efficient manner.
· Accurate handling and securing of all cash and credit transactions.
· Efficient handling and security of all keys and floats.
· Accurate preparation of all guests invoices.
· Actively work towards rooms occupancy and average room rate targets.
· Attend all team briefs and training sessions as requested.
· To be helpful and courteous at all times.
Experience in customer service would be an advantage. Full training will be provided.
Previous Applicants need not apply.
Job Type: Full-time
Salary: £7.49-£10.42 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: GB17112021
