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Job description

We are now looking for a positive and enthusiastic Receptionist / Reservationist to join our team at The Olde Barn Hotel.

Position Purpose Your main area of responsibility will be to deliver fantastic experiences for our guests, at arrival and during their stay. Day / Evening Guest Service Assistant typically works 8 hour shifts in mixed pattern shifts including weekends

Key Responsibilities

• Meet, greet and direct guests in the lobby area
• Be the main point of contact for all in-house and external guests
• Aid and assist guests throughout their stay in a friendly and professional manner
• Complete daily guest services duties, including checking in, checking out and ensuring guest information is kept up to date and is recorded
• Deal with all internal and external calls
• Work closely with the other departments department in coordinating guest requests, assisting with lighter cleaning tasks and ensuring a clean and safe hotel
• Work closely with other departments in order to manage, record and resolve promptly any customer issues
• Take reservations in the absence of the Reservations team
• Promote the hotel, food and drink outlets, and the hotel services at all times, suggesting up-selling and additional services where appropriate
• Maintain good communication and work relationships in all hotel areas
• Assist with other departments, as necessary knowledge, skills & abilities
• A professional appearance and manner
• Good command of spoken English
• A desire to provide exceptional customer service
• Flexibility to work a variety of shift patterns Proven Experience/Education Level
• Previous experience working in Front Office, preferably within a hotel

Company Benefits

• Pension scheme
• Opportunities for internal career progression
• Professional training and development opportunities

Job Types: Full-time, Part-time

Salary: from minimum wage

Job Type: Full-time

Job Types: Part-time, Full-time
Part-time hours: 40 per week

Salary: From £10.42 per hour

Benefits:

• Bereavement leave
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Tips

Ability to commute/relocate:

• Grantham, NG32 2HT: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 12/10/2023
Reference ID: Reception