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Job description

REGENCY HOTEL

Job brief

We are looking for a Hotel Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation.

HA receptionists responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Job Types: Full-time, Part-time, Permanent
Part-time hours: 25-40 per week

Salary: From £10.00 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Free parking
• Gym membership
• On-site gym
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Solihull: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: RHHR0303