Hotel Receptionist Bournemouth, England
Job description
Receptionist
Oceana Hotels & Restaurants is a group of unique hotels and restaurants based in the beautiful region of South of England. Located in the dream location of award-winning sandy beaches of Bournemouth. We are a well-established hospitality business catering to the needs of thousands of guests each year and pride ourselves at delivering market leading guest experiences. We are a close-knit team of highly skilled and passionate hospitality professionals from diverse ethnic backgrounds which makes us a very exciting business to work with. We are looking for passionate talent to join Oceana Team and be part of a history of continued success.
Job brief
The Hotel is looking for a dynamic Front Desk Receptionist to serve as our hotel guests’ first point of contact and assist the guests to make their stay comfortable and an enjoyable experience.
Suitable candidates must be experienced in a similar position, organised, self-motivated and passionate about selling. Reception Agent responsibilities include checking guests in/out, managing reservations and providing information about rooms, availability, offerings and amenities.
If you have the passion for customer services and work experience in the hotel industry, we would like to have you on board. Ultimately, you will help create a pleasant and memorable stay for our guests.
Main responsibilities
- Organise and carry out the day-to-day duties within reception.
- Warm welcome guests upon their arrival
- Perform all check-in and check-out tasks
- Answering internal and external calls in a polite, professional and courteous manner
- Respond to guests’ queries and complaints in a timely and professional manner
- Inform guests about additional facilities and services offered by the hotel or sister hotels within the group
- Act as guest liaison officers during their stay at the hotel
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Knowledge of Hotel Perfect/Guestline reservations system is advantageous but not essential
- Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
- Exceptional customer service skills with a great command of English, both verbal and written
- Ability to work under pressure and in a busy team environment
- Flexible with shift patterns, early mornings and late nights.
- Legal right to work in the UK
Benefits
- Competitive salary
- Excellent training and development opportunities
- Meals and uniform provided
- Excellent career progression opportunities within a successful growing business
- Discounts on our spa Packages and overnight stays across the Oceana Hotels Group
Job Type: Full-time
Salary: £8.00-£10.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Bournemouth: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Expected start date: 20/02/2023
