Hotel Receptionist Exeter, England
Job description
Job Category Rooms & Guest Services Operations
Location Courtyard Exeter Sandy Park, Sandy Park Way, Exeter, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Explore our very big world
We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role you will be a key player in helping our guests make the most of their stay at the hotel. You will be an ambassador for Courtyard Hotels by Marriott by providing Purposeful Service in a warm, wise and in-control manner, never being in the way of guests but being there for the moments that matter. If you are someone with great customer service skills who is an inclusive, thoughtful and positive team player then apply now!
What you’ll be doing
- Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
- Run shifts, assisting other employees to ensure prompt guest service.
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel.
- Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Process payments and follow all payment and cash handling procedures.
- Train, coach and manage the Front Office team in order to support engagement and opportunity.
Rewards for work, benefits for your lifestyle
You’ll be supported in and out of the workplace through:
- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
- Free gym membership, meals on duty and parking
What we're looking for
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Previous hotel experience is a big plus although not essential
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
