Hotel Receptionist Sheffield, England
Job description
Position: Hotel Receptionist (Full-Time Permanent)
Location: Leopold Hotel Sheffield
Leopold Hotel Sheffield are currently recruiting for a Full Time Hotel Receptionist to join the team.
The Hotel
Built on the former site of a Grade II listed Boys Grammar School, the Leopold Hotel is Sheffield’s only four star boutique hotel. This historic property offers a quirky yet luxurious place to meet and sleep, situated centrally on Leopold Square amongst an array of upmarket bars and eateries. The imposing building has been sympathetically restored to retain its charming architectural character. Each of the hotel’s 90 en-suite bedrooms is uniquely furnished, offering every modern amenity necessary for the discerning traveller. Taking great care of the individual needs of our guests, our friendly staff are professional and efficient.
The Role
While the successful candidate will be provided with on the job training, it is essential that they have previous hotel reception and reservation experience.
The ideal candidate will have excellent customer service skills and experience in a four star hotel/serviced apartment environment. They will be reliable, organised, have excellent customer care, be a good team player and have a natural flair and enthusiasm for dealing with and communicating with people. Huge focus on customer care in a four star property with a strong corporate market working alongside a small team.
Responsibilities will include:
- To greet guests in a warm, friendly manner
- To check in and out guests efficiently and quickly
- Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
- To take reservations correctly, noting any special requests
- To promote and sell the property facilities at all times
- To ensure billing is correctly done to the agreed standards
- To deal with any guest complaints, queries and suggestions quickly and efficiently.
- To handle all departmental floats and safe deposits, maintaining high levels of security
- To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
- Effective communication with other employees to ensure the day to day business runs smoothly
The ideal candidate for this position:
- Must have previous experience in front office role in a hotel
- Be courteous and focused on providing a consistently high standard of service
- Must be a team player with the ability to multi task
- Be able to cope well under pressure.
- Be able to work on your own initiative.
- Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
- Must possess excellent communication and interpersonal skills
- Communicate fluently in English (written & oral).
- Flexible
This is a Full Time role. The nature of our industry means that this role will include a variety of shift & weekend work.
This is an exciting opportunity to join a hotel that is owned and managed by PREM Group, one of Europe’s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM
To Apply
If you would like to apply for this role, please forward your CV through this website. We look forward to hearing from you!
Job Types: Full-time, Permanent
Benefits:
- Employee discount
- Health & wellbeing programme
Schedule:
- 8 hour shift
Experience:
- Hotel: 1 year (preferred)
Work Location: In person
