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Hotel Receptionist

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm

Pay: up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world

Pay Rates will be increased in April 2023 in line with the National Minimum Wage review

• 
  Do you have experience of working within a Hotel Front of House or receptionist role?
  
• Are you passionate about providing excellent customer service?

About the LEGOLAND® Windsor Resort

We are looking for a Hotel Receptionist to join our AWESOME Hotel Front of House team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

Reporting to the Front of House Coordinator the Hotel Receptionist will be responsible for making sure our guests receive a 5-star experience! Whether you’re on the reception desk checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!

Please note – internally this role is known as Hotel Front of House Assistant

About the role of Hotel Receptionist

• 
  As a Hotel Receptionist you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries
  
• You will work across multiple areas within the Hotel, not just the reception desk, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host
  
• You will oversee the park entrance from the hotel, carrying out checking of park tickets and giving our guests your best tips for a great day out!
  
• Booking of breakfast/dinner/swimming sessions for our guests
  
• Receive guest feedback and enquiries, escalating as required
  
• Maintain strong communication links within the Front Office team and with other departments across the hotel and resort
  
• Gain knowledge of room types, facilities and locations within the Hotel and resort

Experience required:

• 
  Experience of working within a Hotel within a Front of House or Receptionist role
  
• Confident in manual handling as you will be expected to lift and move guest luggage
  
• Flexible approach to working – our Hotel Reception Team are not an office-based function. You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
  
• Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
  
• Have a passion for delivering excellent service and a passion for our brand
  
• A willingness to learn and develop your skills
  
• Have a keen eye for detail
  
• Be able to clearly communicate to our guests and your colleagues

Perks and Benefits:

• 
  Pay of up to £9.50 per hour
  
• 40% discount off LEGO sets and products on the online LEGO Store!
  
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  
• Fortnightly pay
  
• Pro rata holiday allowance based on 28 days full time equivalent
  
• Private pension scheme
  
• Life assurance scheme
  
• Employee assistance programme
  
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Everyone Matters at Merlin

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

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