Hotel Receptionist Stirling, Scotland
Karma Group
Full Time
Stirling, Scotland
10.42 GBP HOURLY Today
Job description
Job duties include:
- Managing the booking process ensuring all relevant details are taken and the customer journey is personalised
- Make the customers' stay a memorable experience by providing excellent service, communication and administration
- Answer the phone, take reservations and deal with any enquiries
- Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
- Prepare daily reports as required
- Manage guest payments, invoices, receipts and reconcile shift transactions
- Manage comprehensive hand over to following shift.
- Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
- Report maintenance items to the maintenance log book.
- Ensure guest satisfaction at all times.
Job Type: Part-time
Part-time hours: 0-35 per week
Salary: From £10.42 per hour
Benefits:
- Employee discount
- Flexitime
Schedule:
- 8 hour shift
- Flexitime
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Stirling, FK8 3RA: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Front Office and Reception
