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Hotel Receptionist - House Belfast

Main Job Duties and Responsibilities:

• Welcome and greet guests
• Answer and direct incoming calls
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Verify guest's payment method
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Liaise with necessary staff including housekeeping and maintenance
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Education, Skills and Experience:

• High school diploma or equivalent
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills
• Administrative skills

Key Competencies and Qualities:

• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Decision making and judgment skills
• Team work
• Flexible regarding work schedules
• Ability to respond appropriately to customers and guests

Opportunities available for flexi – work, with morning, daytime and evening shifts available to support flexibility and work life balance with full time and part time roles available.

The Package:

• Part – time and Full – time contracts available
• Flexible working
• 28 days holiday

Skills:
Previous customer service experience desirable Previous experience in similar role desirable Ability to work under pressure Ability to work as part of a team Previous Hospitality experience Ability to work to a set standard

Job Types: Full-time, Part-time

Salary: £10.42 per hour

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: House Receptionist