Hotel Receptionist Middlesbrough, England
Job description
We are looking for a fulltime hotel receptionist to join our hard-working team. The ideal candidate must be confident, enthusiastic, positive and a customer focused individual who is able to work on their own and as part of a team.
Be well organised, able to prioritise tasks and comfortable working to time constraints. Have the ability to remain calm and customer friendly under pressure, have an excellent telephone manner, be outgoing and able to build relationships at all levels.
Being the face of the company on a day-to-day basis, you should be presentable, professional and customer focused at all times.
The role will include shift work, evenings and weekend. Depending on the needs to the business, shifts will change weekly so flexibility is essential. Salary is payable at the national minimum wage.
Key Responsibilities:
Delivering a constant, outstanding guest experience.
Prompt and courteous check in and checking out of guests.
Respond to a variety of guest requests in an efficient manner.
Be well-informed and obtain the ability to pass on information about the hotel and its surroundings. To encourage and develop a good working relationship with the other departments.
Skills and personal characteristics:
Team player with strong verbal and written communication skills.
A passion for delivering a great customer experience.
Experience of working in a similar role within customer services.
Positive and enthusiastic attitude.
General IT skills Computer literate
Job Types: Full-time, Permanent
Salary: From £10.42 per hour
Benefits:
- Company pension
- Discounted or free food
- Free or subsidised travel
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Experience:
- Hospitality: 1 year (required)
Work Location: In person
