Hotel Receptionist United Kingdom
Job description
The Clarion Hotel - Newcastle South
With 83 bedrooms, restaurant, bar and leisure facilities. Also banqueting up to 250
At the Clarion Hotel we are seeking a friendly, personable, customer focused receptionist to join our team!
You'll provide an outstanding welcome and farewell to our guests and show exceptional customer service throughout their stay with us at the hotel.
We are looking for a Part Time Receptionist who is passionate about providing impeccable service and enjoys working in a fast-paced environment as part of a large team. The warm welcome from our team determines the first impressions that our visitors have of our Hotel.
The role of the Reception Team is to ensure that you provide the highest level of customer care and personal service to all guests and visitors. We are looking for individuals you who stand out from the crowd with the very best skills in customer service, to help maintain our standards when interacting with our clients.
ACCOUNT-ABILITIES:
- Provide a warm, courteous and prompt welcome on arrival for all visitors at reception.
- Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation for Reception.
- Be reliable, flexible, honest and a strong advocate for our Hotel
- At all times ensure you provide a consistent customer focused service.
- Ensure that you are Security conscious.
- Complete daily tasks on reception checklist.
- Actively and positively engage with colleagues, clients and other visitors to ensure a seamless service experience whilst maintaining a professional distance.
- Anticipate client needs and follow up with clients to ensure that client expectations are met and where possible exceeded.
- Trouble shoot client and visitor problems using research and problem-solving skills.
- Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.
PERSON SPECIFICATION
- A minimum of 12 months’ previous experience working in a customer service environment essential.
- Previous experience working in a corporate / hotel environment essential.
- Pays attention to detail.
- Intuitive & interested in other people.
- Flexible and adaptable to respond to differing client needs.
- Confident, enthusiastic and motivated to deliver great service.
- Organised and able to prioritise work activity.
- Must be familiar with room reservations operations.
- Immaculate personal presentation with a genuine smile.
- Easily engages in conversation and develops rapport with others.
- Drive for and ability to comply with high standards.
KNOWLEDGE
- Working knowledge of Health & Safety processes and own responsibilities.
- Literacy in Microsoft Office, which includes Outlook / Word / Excel to intermediate level is essential.
- Able to work with computerised systems such as Fidelio, etc (preferred).
- Fluent in English both verbal and written with good email etiquette.
Job Types: Part-time, Permanent
Salary: £10.42 per hour
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
