Job description

Located just 5 minutes from Horwich Parkway training station with 125 bedrooms and fully integrated into the University of Bolton Stadium home of Bolton Wanderers Football Club Bolton Stadium Hotel, formerly Bolton Whites Hotel, is a state of the art conference and exhibition centre with a difference, offering flexibility to hold meetings, events and exhibitions from 2 to 3000.

We now have an exciting opportunity for friendly and enthusiastic individual with a passion for hospitality to join our friendly and customer focused team in supporting us to deliver seamless service experiences within our Hotel Reception in the role of Hotel Receptionist.

Duties of the role will include:

• To ensure professional, efficient service for each guest, handling all guest enquires and queries in a proactive, helpful and friendly manner at all times.
• Answering telephone calls promptly and professionally and directly calls efficiently.
• Understanding and adhering to all reception procedures and processes ensuring all relevant duties completed fully for each shifts.
• Working with front office systems to check guests in and out and manage billing and queries.
• Handle any guest complaints or issues with empathy and understanding to ensure positive resolution

The ideal candidate:

• Professional personal presentation .
• Previous experience in a similar or customer facing role.
• Confident to engage with customers and handle any issue proactively.
• Friendly, positive and self-motivated.
• Strong IT knowledge and confident in working with different systems, OPERA knowledge desirable.

Must be eligible to live and work in the UK.

Job Type: Full-time

Salary: £21,673.60 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking

Schedule:

• 8 hour shift

COVID-19 considerations:
All Government guidelines are followed

Experience:

• Hotel Reception: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person