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Job description

What we are looking for:

• Exceptional service standards – only the best will do.
• Great attention to detail, it’s all in the finishing touches.
• Ability to deliver a warm and charming style which will engage your guests and team members alike.
• The ability to work well within a team environment.
• Support the delivery of business objectives for the department.
• Previous experience of working in a similar environment.
• Ensure all sales enquiries are dealt with in a proactive manner and converted to confirmed bookings.
• Ensure no shows and cancellation charges are dealt with daily.
• Ensure all departments are informed of any guest’s special requirements.
• Develop guest relations.
• Ensure all incoming and outgoing correspondence is dealt with correctly and efficiently.
• To be proactive in self-development.
• To promote the image of Armathwaite Hall Hotel and Spa as a professional organisation.
• Comply with all Company Policies and legal requirements with special reference to Health and Safety.

This list is not exhaustive and will be reviewed periodically when adjustments may be made

What we offer you:

• Being part of a team that supports and encourages career progression in each other.
• Training that is specifically designed for you to grow and progress with us.
• A competitive salary and 29 days holiday.
• Share of gratuities.
• Free staff meals, live in accommodation is available if you require it.
• Advantage Card, which offers discounts and free entrance to many of our lake district venues.

Job Types: Full-time, Permanent

Salary: £11.00 per hour

Benefits:

• Discounted or free food
• Employee discount
• Gym membership
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Application question(s):

• Have you worked in a similar role?
• Have you used Rezlynx PMS?

Work Location: In person