Hotel Reception (Opera PMS Only) - Bloomsbury, London Bloomsbury
Job description
Hotel Reception (Opera PMS Only) - Bloomsbury, London
Job Type: Full Time, Fixed Term Contract - 40 hours per week (5 out of 7 days weekly rota)
Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.
The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holiday Inn, Bloomsbury.
Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.
We are currently recruiting for a Front Office Receptionist for ILH Group based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family.
As Receptionist for Imperial London Hotels, we are looking for an experienced Receptionist who is proficient in OPERA (PMS System). You are a key part of our guests’ experience and their first impression visiting our hotels. You make it your mission to ensure you and your team deliver an exceptional journey from check-in to check-out.
With your warm and friendly interaction, you have the ability to anticipate individual guests needs, seeking out opportunities to go the extra mile to wow our guests and give them the attention that they deserve.
An ambassador for our hotel you take pride in terms of your own personal appearance, and ensure the reception and adjoining areas represent a great welcoming environment. You’ll help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.
What we’d like from you
- Working knowledge of Opera is an ESSENTIAL REQUIREMENT FOR THIS ROLE.
- Previous experience gained in a customer-facing role or similar position would be beneficial.
- You will have a good level of spoken and written English. If you speak other languages, this would be advantageous.
- Confident and engaging personality with the ability to build rapport quickly.
- You will have the ability to effectively problem solve and find a resolution to our guests’ satisfaction.
- Excellent organisational skills with the ability to balance different priorities and remain calm under pressure.
Benefits
- Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
- Free Meals on Duty and Uniforms
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Opportunity to explore other roles within ILH Group after 1 year of service.
- 50% discount to friends and family in our hotels (excluding Morton Hotel)
- Interest-free season ticket loan (after probation)
- Training and development through our ILH Group Academy
- Employee recognition awards, Christmas Party and other social events
- Local discounts at Gym, Dry Cleaners, and Restaurant outlets
- Reward and recognition schemes
- e-points to be used across several high street brands and online retailers
- Supported by Hospitality Action
- Wage stream – flexible access to pay
